Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Longmont Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, steers sales, and provides direction to all personnel and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also performs installation and service on IAQ products and equipment, as well, and has the ability to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, grievances, and billing questions with the highest degree of courtesy and professionalism to solve customer concerns with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following Service Experts radio and pager policies, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person in the role also communicates with the customer to verify the customer is notified of scheduled appointments, reply to inquiries, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians following established company procedures.