How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have read about the recent outages and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may be having problems, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and running again.

Signs of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the thermostat has turned on while charging, power it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to complete charging. After about 60 minutes of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more thorough instructions and information, please go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning set up your Nest Thermostat, please reach out to us at 303-647-5749 or schedule an appointment online. If your Nest Thermostat was not set up by Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Also, do not let this occurrence worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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