What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee individually. Some companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we think we can offer even more value by separating the two.

What's a Trip Charge?

A trip charge includes the cost for a qualified plumber or HVAC technician to visit your home. Sometimes called a service call fee, this charge is the base rate for bringing our technicians, equipment and expertise to your doorstep. If you want to cut out the trip charges in the future, you can consider signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services needed to find the source of a problem. For plumbing, this may be comprised of scoping. For HVAC repairs, it could involve examining the inside of the cabinet. If you decide to use Service Experts Heating & Air Conditioning for any repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee gets the plumber or HVAC technician to your property, while the diagnostic fee covers all the work involved in evaluating the problem and figuring out a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee because it'll be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Many plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we have two separate fees. This allows us to price our services in the fairest available manner.

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