What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. Some companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer you better value by keeping them separate. 

What Is a Trip Charge? 

A trip charge covers the cost for a certified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this cost is the standard rate for sending our technicians, equipment and expertise to your front door. If you would like to cut out the trip charges in the future, you can look into joining one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee pays for the services needed to determine the source of a problem. In plumbing, this can consist of scoping. In HVAC repairs, it may involve examining the inside of your system. If you prefer to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you don’t. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work related to assessing the problem and coming up with a plan for repairs. If you are paying for repairs, you won’t notice the diagnostic fee because it will be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Separately? 

Some other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Rather than charging you for two services at once, we have two separate fees. This enables us to price our services in the fairest possible manner.