What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Longmont home and you have no idea what to expect. It’s stressful enough to allow an air conditioner repair technician into your home, but then to not know what exactly they’re going to do tends to add even more unnecessary stress. No worries! Service Experts Heating & Air Conditioning is here to inform you on the basic A/C system repair process so you will be prepared when an expert air conditioning service technician needs to pay you a visit.

AC Repair Starts Simple

When the technician comes to your home, they should initially request to check your thermostat. It might seem silly, but they need to inspect it to verify that it’s not simply a thermostat settings issue. The repairman will check that the thermostat is set to cool and then reduce the temperature to see if that will trigger the air conditioner. A flawed or wrongly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They may set the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The technician will then probably request to see the air conditioner. Same as a doctor, the technician will begin their trial and error diagnosis process. There are many things that could be the cause for an AC that isn’t operating properly, and it’s up the service tech to examine all the possible causes starting from the most normal issues to the least. The process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioning diagnosis, they will likely check the air filter to confirm it’s not obstructed or in need of replacing. They will inspect your AC refrigerant levels, confirm the air condenser fan is circulating properly, make sure that the size of your AC is correct for the size of your home, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioning repairman has found the issue, he or she should explain all your options to you. The conversation will typically start with the technician explaining what the trouble is, what part (if any) failed, how or why it failed, and what that part does for your air conditioning system.

The repairman will then go into your options, which will involve swapping out the part and correcting the problem, but may also include upgrading parts of the air conditioner, the A/C system itself, or your whole heating and cooling system. In some cases, it may make more sense to invest in a whole new heating and AC system, especially if the AC is past its prime, or likely to break down again and end up costing you more for AC repairs in the long run. The service tech will go over how much time, effort, and cost it will take to rectify the problem.

The service tech might now explain what could have been done to avoid the problem or part failure and how to keep a future issue. This typically includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert air conditioner repair companies will offer an annual maintenance plan so you don’t have to think about making future heating and cooling tune-up appointments for your HVAC equipment.

Lastly, they will discuss the process for repairing the failed part or correcting the trouble. If you decide that A/C system repair is better for you than investing in an AC system upgrade, the repairman will order any parts necessary and plan your next appointment to fix your AC. Or, if the part required is already handy on their truck, they will begin the air conditioner repair work with your permission.

Remember that throughout Longmont your HVAC equipment is in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel safe and sure with the technicians we send into your home. If you ever have any questions about your AC or what to expect with your air conditioning repair, give us a call 24/7 at 303-647-5749 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.