Reviews

Average Rating
628 Total Reviews
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"very friendly, answered all questions, very patient and very helpful"
"Service was real good."
"Victor was friendly, respectful, knowledgeable. "
"prompt service, house is already warm!"
"Very knowledgeable and able to explain to the not so knowledgeable. "
"answered all my questions, very personable and please send him back again sometime!"
"James came in and efficiently checked my furnace out, and showed me where a replacement was needed, and why. He was courteous at all times, and did a fantastic job."
"Just wanted you to know your employee Rafael was here yesterday to tune up my furnace for winter.He was very professional and proficient in his abilities. It was a job we..."
"James is great! He took the time to answer any question we had. He is great to work with. Also he is quite knowledgeable "
"Rafael was totally great. The only minor glitch is the lady on the phone estimated he likely wouldn't reach me until 6-7 pm, and he came at 4:30, which created a minor c..."
"Rafa was very professional and a pleasure to work with "
"The technician was very thorough in accomplishing the work required and explaining the details to us. Furnace and humidifier are working perfectly."
"The service technician was the most knowledgeable and courteous we have ever had."
"Russell is very professional, thorough, patient, and explains things on a layman's level so I can understand how the equipment works."
"I was with Eric when he performed the maintenance and was impressed with the way he went about checking things out, was well satisfied."
"Very polite and professional. "
"Tech was patient trying to explain to me how to have my steam humidifier running all year long and informing me that it would not operate on the cool only setting,"
"Timeliness, courtesy and expertise of the technician, Russell."
"I had an appointment window of 2 to 4 PM, and had requested that the service person call me 45 minutes before the estimated arrival. I called the office prior to 1 PM. ..."
"Aaron was attentive and competent. He realized when discussing my system that I needed a plumber and he helped me get one out within about an hour. I thought he was gre..."
"Never give a full 10"
"Russell is an excellent tech who took the time to explain everything"
"He came in and had looked at what they did last time."
"Austin did a fine job. However, he assured me that I would receive phone calls from the office to answer my questions about my service contract and about maintenance on m..."
"James always does an excellent job, also very pleasant person!"
"Jim is wonderful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Russill was full of valuable information about our systems.He was a real pleasure to have in our home."
"Clean, efficient, pleasant."
"Aron checked out the Air Vents and will work with Shannon to provide a replacement or fix for the broken vent. Waiting for Aron or Shannon to get back to me"
"The service for this particular call was fine. However, tech found a new set of problems to add to the 7 years of issues with this furnace. Tech acknowledged that the ins..."
"The service personnel was knowledgeable, friendly and I was very happy with his work"
"Not marking a 10 ONLY because the after-hours phone rep did NOT get my message to the dispatcher, which asked that the tech not arrive until the second half of the appoin..."
"Russell was very courteous and very efficient in servicing our air conditioning and heating systems. We have been customers for many years and I think he's the best!"
"Quick, on time service"
"Thorough!"
"Rafael was very through and explained everything to my satisfaction."
"He arrived on time, diagnosed and repaired the ac unit very quickly and also had the part on his truck. Plus he is very personable."
"In all our years with you this was best tech. we ever had and there were some very good ones. I have requested Holden return in the Spring for our AC check."
"The techs were courteous and explained the work they had done before leaving. They cleaned up their work area, both inside and outside."
"Tech was very knowledgeable."
"Service man was very informative, efficient and neatly replaced the hose when he was finished using it."
"on time, efficient, polite"
"Rafael has serviced my HVAC before. He always provides courtesy, informative service. He has shown me things about my HVAC no one previously took the time to point out"
"The work was excellent! Victor, Will, Holden, and Rick were most easy to work with, and really cared about us and our home."
"Very fast response for our much needed service."
"James was very nice and professional. "
"the tech was ontime and appeared to know what he was doing and communicated what was happening."
"On time, courteous, explained issues. In follow-up call, graciously dealt with miscommunication. I signed up for a furnace check. Corp. told the tech it was an AC check."
"It would have been nice to get the filter replaced. I understand they will do that when they do the furnace that is if they have any."
"everything you do is way overpricerd"
"Derrik arrived in a timely manner and was pleasant. He was happy to answer all of my questions and explain what was going on with my system. He made recommendations that ..."
"Rafael called before he came over, he used booties on his shoes, he was polite, direct, easy to work with. AND fixed the problem quickly, inexpensively!!"
"Professional. Courteous. Knowledgeable. "
"I think Eric did a great job."
"On time and fast. Very nice and respectful of my time"
"I feel that aa product is being pushed every time I have a service call"
"Found holes in elbow joining hot water tank and furnace vent that was leaking co into basement. Made trip to Longmont to get proper gauged elbow and replaced it."
"James is thorough about everything"
"My first appt time was double booked with Gabe so that got moved. Then Gabe d was booked and I had an emergency so appt was canceled. Third time I was not told Gabe was n..."
"The technician was friendly and efficient"
"Russell took the time to do a thorough job and to explain to me all that he noted during the work."
"James is the consummate professional. He is efficient, thorough, knowledgeable and a master of troubleshooting issues with our HVAC system. We would welcome him back for ..."
"Unacceptable that I had to wait almost 7 weeks for a tuneup appointment."
"Best deal with the special price service"
"The Technicians were courteous, on time, to give me a 15 min heads up. "
"I'm pretty frustrated that I was sold a unit with freon that will be outdated in 3 years. The unit is 10 years ago and I expected it to last longer. I'm unable (and unwil..."
"on time, polite and considerate technician"
"Russell gave clear, helpful advice in a articulate manner. Very professional and managed to explain some of the technicals to someone with no knowledge of A/C or heating ..."
"Service was fine, but the fact that we have had to have the pilot light re-lit twice since purchasing this water heater from you is more than annoying. The water heater ..."
"I thought that James was an excellent technician. He answered all my questions."
"Rafael's customer service skills. Keep him happy!!! You don't want to lose him."
"Quick response, great service and just a really nice guy!"
"Personal visit from Shannon and new arrangement for appointments on Saturday. I am always treated with friendly respect and educated about all my systems. Great service..."
"Your agent was fast and efficient."
"The service man, Harry, was very professional, friendly, and I felt confident he was very knowledgeable of my furnace and a/c."
"Russell was friendly and very informative"
"You came on short notice to replace your previously installed hot water heater. The old, leaky heater was relatively new - so you charged only for labor. The new installa..."
"Rafael is the best tech who has ever been to our home. He spent the time he needed, was very informative and friendly."
"Technician did a very careful job and answered questions about our units."
" The technician gave me a an overall review regarding the present state of the equipment that he serviced."
"They knew what they were doing, were friendly and helpful and very prompt with my appointment. Appreciated that a lot."
"James was very knowledgeable and friendly and fast!"
"He was very kind and understanding regarding the situation he found when he arrived."
"Worked quietly and efficiently; Would have preferred not to provide credit card info on paper; please use electronic device if possible. No reflection on technician."
"Friendly, efficient."
"He was pleasant, on time, careful in my home, answered my questions and I assume checked everything he should in a correct manner."
"On time and efficient"
"Plenty of good experiences in the past."
"Trust Gabe"
"I had a major issue with my heating unit this last December. Even though the issue was complex James help me through it and I'm very grateful. He was competent, know..."
"I thought the tech did a good job& was thorough but realized later he did not hose down the AC unit like other techs have done. I should have had the garden hose hooked ..."
"Excellent professionalism and service."
"Would have given a 10 but the air conditioner pad was not leveled up before installing unit. "
"Arrived on time. Careful to complete job to my satisfaction."
"I asked when I made the appointment and confirmed when I got the reminder call that the technician call me before. This was never forwarded to the technician who arrived ..."
"Friendly, knowledgeable, courteous, and above all thorough!"
"Very thorough, easy-to-understand explanation about the life span of air conditioners."
"The guys were very professional, knowledgeable, and friendly. "
"I had previously requested Gabe Rivera do my work , that did not happen"
"On time, efficient, polite - everything as it should be."
"Gab always does every thing GOOD"
"Silly people--you guys are always great! And Shawn was friendly and professional and dealt with the cat and solved all my problems and was perzackly what I would want!"
"Tech was very efficient and friendly. "
"He addressed my questions and concerns and gave me good advice.He suggested a product that I had never heard of - important to my present health needs that I shall likely..."
"All went well, tech was efficient all taken care of"
"The technician arrived promptly and fixed the issues quickly ."
"He arrived on time and explained the problem well."
"Courteous, efficient."
"Arrived on time and went right to work. Worked well with my two dogs."
"James is very thorough and informative. We recently moved to this home and needed some guidance on the systems. He did a great job of educating me on how our systems wor..."
"very profession, courteous, helpful"
"He did a good job .pleasant with customer. "
"I expected a follow-up phone call this week, but did not receive one."
"Friendly Technician who didn't try to sell me something beyond the service contract extension."
"prompt service, technician knew what he was doing. Polite "
"Shawn was prompt, courteous, informative and very methodical diagnosing an 'elusive' problem. "
"I was very pleased with the service that Cassidy provided. He was patient and polite. Explained everything thoroughly and answered all questions. (In past he's called ..."
"Nate and Aaron were very courteous and hard-working. After they completed the installation of new humidifier and hot water heater, they described important features, gav..."
"There was no charge for the repair since the humidifier had not been connected securely to the furnace."
"James (48) has been my service person several times. He is professional, informative, and courteous. Always willing to answer any questions I may have,and keeping me info..."
"Raphael was very knowledgeable and extremely polite. He explained in very understandable terms how the furnace is functioning and what to be looking for in the future as..."
"He took the time to explain the service call and I was pretty demanding of why I needed maintenance with a new furnace. Really was patient and a good teacher."
"The two service men were wonderful"
"Efficient, cordial."
"on time/did their job/made good impression/"
"On time, polite and explained what was done, what needs to be done and gave recommendations for the future."
"Gabe's thoroughness, professionalism, respectfulness."
"I was very satisfied with the service. However, I had to have another Technician come back that same night because my furnace would not shut off, on temperature or at the..."
"The service man was very helpful and knowledgeable."
"He was knowledge and easy to talk with."
"I got very prompt and courteous service when my heat went out in the evening. The technician actually had to come back once and was still very courteous and friendly. I..."
"Our humidifier has not worked right since you installed it. This is three months of tring to fix it. We are not happy."
"Explained what was going on."
"Capable tech"
"Good hard workers..very careful moving equipment in and out..they were all great!!!!"
"Technician was very knowledgeable and pleasant to talk to"
"Technician is awesome. Response time was very good as well."
"The technician fixed the problem. He was friendly and helpful."
"tech was well trained."
"Very patient with my elderly parents, great report out, and service quality"
"Service tech esponed and did a great job . Got the heater up and running."
"Technician was polite, knowledgeable, and efficient and arrived as scheduled."
"Both were very professional, clean and courteous."
"James was enormously helpful in explaining everything to us and coming up with a solution to our problem. He was professional, knowledgable and immensely likable. "
"Gave is courteous and timely. Very trustworthy."
"x"
"COURTEOUS, RELIABLE SERVICE"
"He was on time, friendly, kind, and professional."
"Good friendly service"
"Gabriel was very nice and pleasant and courteous. He found a problem quickly and explained what was required to fix it. He returns in a week to replace a part."
"Everything went exactly as expected. What more can I ask?"
"The technician was efficient and friendly"
"The technician was clean, pleasant, respectful, and knowledgeable."
"we always get superior service from Gabe. I've recommended Service Experts to two of my friends recently and who were also pleased with their service."
"Shanon and Rafael were very professional."
"The young man who came out to service my furnace was professional and polite. He informed me of the services Service Experts provide without being pushy. I really apprec..."
"Scheduling error dropped my score (original scheduled date was put on your 2017 calendar, rather than 2016 so we had a wasted day waiting, then had to reschedule)."
"prompt, courteous, went right to work and answered all our questions"
"The technician left a jumper wire in my furnace. This resulted in my furnace blasting heat above 90 deg while my infant was asleep in her bedroom. "
"Excellent service"
"Rafael called me before he arrived and was very understanding that I was en-route from Brighton to Longmont. He is a very personable and knowledgeable technician who ser..."
"Love my tech who has been here before. Always helpful and informative"
"We had a concern about our dryer and perhaps a build-up of lint in the line going to the outside. Your technician checked the output area and found no build-up. So now ..."
"Gabe was very professional, efficient, and easy to work with. He found an issue with my furnace that saved me a future service call, and he answered various additional qu..."
"Fast, knowledgeable, arrived quickly on a Saturday plumbing emergency! "
"Arrived ahead of schedule (which is an extremely positive Occurrence these days), appeared knowledgeable and thorough...answered all questions.. "
"Derrik was very professional, highly qualified and had an extremely high attention to every detail as he completed the job. As the lead Tec., Derrik had the assistance..."
"Knowledge of a mobilehome and situations that make it a challenge"
"I have always been completely satisfied with Service Experts/Climate Masters. The technicians come on time, put plastic covers on their shoes, and answer any and all of m..."
"My tech was knowledgeable, pleasant , made sure I understood everything and was kind enough to change a light bulb that I couldn't get to."
"There is always room for improvement...."
"Shawn did a great job and answered all my questions. He even was able to squeeze in time to flush my water heater and explain recommendations for cleaner air, which I am..."
"Technician was great, quickly solved the problem (tho not worth $84) but did not bring the filter I asked for (which was due because the furnace tuneup guy didn't have it..."
"James was polite and prompt. He took the time to show me what he was looking at/for (safety and operability) and shared the readings from his CO2/efficiency/etc.monitor...."
"Young tech very polite and explained different things. Asked him questions and he called me back with answers."
"James is always prompt and very knowledgeable "
"He was prompt, when they said he would be here. He is knowledgable, thorough,and did a satisfactory job. "
"Gab is excellant"
"Very professional and to me, very knowledgeable in his field. "
"Cassidy did a fine job."
"The technician was very nice and he completed the job quickly and efficiently. Answered my question I had about a WiFi thermostat I had purchased."
"I have had Service Experts for many years and I have always received excellent service. Your service men are always the best and know what they are doing so I am always ..."
"-Call was listed as "no heat" instead of "maintenance contract" as I requested on the phone. The technician tried to change it but no-one ever returned his call. -Servic..."
"technician was personable, cooperative, and professional"
"clean prompt and curteous"
"The tech came on time, was efficient and respectful. "
"I have done business with Climate Masters, now Service Experts, for more than 40 years and have had three furnaces in that timeframe installed. The technicians have all b..."
"Brandon did an excellent job and gave us helpful information."
"Courteous and professional - and responsive quickly when there was a problem."
"Gabe was efficient and friendly"
"Mr. Rivera was fast, friendly and professional. "
"Very prompt, kind, very patient, very knowledgeable and very respectable to the home. "
"respectful and answered all questions."
"The tech took a lot less time than previous techs, although I assume there were no shortcuts. He did not give me a report or summary as before, nor a new filter (didn't n..."
"Effieciency"
"Raphael gave thorough briefing on work that he did and answered all of our questions. He also suggested we might want to consider replacing our water heater due to its ag..."
"On time Courteous"
"the technician was on time, courteous, knowledgable, efficient and made good suggestions."
"Technician was respectful and well-informed about product and took time to answer my questions."
"Men were very knowledgeable and curtesy"
"The representative, Dan Lewis, who made the plan was extremely helpful and he knowledge was great. There was a crew of 4 who installed our HVAC unit and fixed a great de..."
"very courteous and patient and used a great deal of care in keeping everything clean"
"All went well"
"Gabe showed up on time and got the work done ."
"I was told my compressor was bad and I needed a brand new A/C unit. This was untrue."
"Brandon Erickson is very polite, knowable, and adept at his job. He is able to explain things in "layman" terms."
"Technician had the right tools to visually inspect the heat exchanger and was able to show cracks and recommend replacement."
"Technician was very professional and explained what needed to be done."
"efficient, friendly, honest, knowledgeable"
"Technician answered all questions patiently and took care of all concerns"
"Gabe came early like I had asked. A gentleman and went right to work. Very pleased with his service."
"On time, Quick fix, no charge. Note, they restored my A/C service that was fouled up from your previous A/C check-up a few days before."
"Gabriel was very good at explaining how everything worked, as he was doing maintenance. Also, he had helped install the systems when house was first built in 2009"
"He was able to answer questions about how to relate to the controls of our system. He was clear that the system did NOT include the fan, nor the vents."
"tech solved a problem on the main compressor."
"Brendan was efficient and polite and helpful! "
"Excellent service! Fast too! Amazing"
"Personable technician who provided excellent and knowledgeable service."
"Nate is very efficient and knowledge."
"He was thorough an explained what he was doing and told me about things to watch for."
"Every Thing was fine."
"All three Tech's went out of their way to create a satisfied customer. Thanks to all."
"Work was done in an efficient manner and the rep did a good job of explaining what work was done."
"We have been having problems with a rumbling noise every time we turned on the hot water. This was coming from our tankless water heater you installed several years ago. ..."
"Professional, answered questions, efficient."
"very thorough and competent service..solved a problem with noise that has been present..answered all questions graciously..gave us all the time that we needed"
"Really pleased with the technician's job. He had to deal with hornet's nests in our air conditioner. Still managed to complete the job."
"Extremely satisfied with the service Brandon provided. He explained the checks he made and the status of the system. He was very professional and thorough with the serv..."
"Gabe is very thorough as well as pleasant."
"Technician was unable to explain my two year contract...said I didn't have any service calls left."
"Prompt, courteous, informative, timely."
"We had an emergency situation and SE Longmont was able to respond same day."
"Honest and very friendly"
"Not done correctly. Gas leaks. Shut off doesn't work. Water pressure very low."
"The technician was not as familiar with our equipment as technicians have been in the past. He was not familiar with our humidifier or how to turn it off for summer use...."
"Gabe is an excellent technician. He is competent, friendly and respectful. He is awesome!"
"no comment"
"AC is working great! I appreciate that the new filter was a lower price than before. The Tech was courteous and answered all of my questions."
"Gabe is very knowledgeable and we trust the work he does and advice he gives."
"My seven-month-old steam humidifier's Service LED began flashing. As she set up my appointment, I was told it was probably "just the pad" needing replacing. The technicia..."
"Perfect on everything"
"Raphael is a true professional. He was very careful with my house and helped remove my A/C cover since I was unable to do so following an auto accident."
"The guy came, put on his in-house booties, did his job, explained it to me, and left."
"Gabe is a great service expert employee"
"Tech was very courteous and professional"
"He was very busy and did every thing he came for."
"Ryan was very personable and professional. "
"INSTALLERS ERIC MARTIN & NICK MONAHAN WERE VERY PROFESSIONAL, EFFICIENT,AND INFORMATIVE CONCERNING MY FURNACE. SALESMAN CHRIS KELLOG ANSWERED ALL MY QUESTIONS AND THERE W..."
"Russell was just amazing and very knowledgeable. "
"Best technician I have ever had "
"COURTESY.PROFFESIONAL ATTITUDE AND WORK"
"the tech was friendly, prompt, knowlegeable and helpful."
"Santosh is from Nepal and his English skills are limited, but he performed the equipment check on the furnace and air conditioner according to all his testing parameters."
"Arrived on time. Listened to all my concerns. "
"No comment."
"Technician was well qualified, friendly, explicit in his explanation of steps taken and itemization of invoice. "
"Tech went over everything he checked and did before leaving."
"I was very pleased with the service and knowledge of the technicians to do the job right,"
"tech was on time and very courteous"
"Rafael called before he came over and was punctual."
"The service was The work was done very well and efficiently and all my question were answerd. I was very pleased with the service "
"100"
"Gabe is the best. He is reliable, personable and always has time for my questions and concerns. I have been a customer for many years and I am so grateful having Gabe ..."
"Russel told me that the last technician was wrong about the ongoing problems I am having with my new steam humidifier, and claimed that he had found the problem. He also ..."
"Technicians were very thorough and explained all that needed to be done. "
"It took same talk to have the service technician Line up the plumbing handle"
"They were on time, did a good job, were respectful, and cleaned up well afterwards."
"You have the wrong email and name for this address please remove me"
"On time. Courteous. Knowledgeable. "
"Very focused, took care to keep the carpet clean, and very professional."
"on time, courteous, knowledgeable, efficient"
"Service was prompt and efficient "
"Gabriel is thorough, methodical, respectful, and friendly."
"Problem not fixed. Waiting on part."
"On time. Personable and knowledgeable."
"Easy online scheduling. Tech arrived on time and was able to answer all my questions"
"James is very thorough"
"Prompt attention when calling, explanation of repair."
"Crew was on time and efficiently finished the job in good time. they were helpful and explained what was done and how to operate the new system."
"Careful work"
"Svc provided on time, very professional"
"Tech. knew what he was doing and was very professional."
"THE TECHS WERE VERY COURTEOUS, EFFICIENT IN THE WORK, EXPLAINED THINGS TO US"
"The technician was thorough, and explained the various options, and pros and cons well."
"Very good service"
"Hard to answer until the system operates as expected. Technician was nice. Only concern is that the check up took about half as long as previous check ups."
"prompt service, friendly, information, not rushed"
"The work expected was performed properly."
"Gabe is just the best. I trust him completely and he is so precise."
"Thorough and knowledgable tech."