Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.5/5 stars based on 2,634 Reviews
deb C.
eaton, colorado
brad B.
commerce city, colorado
"We ended up paying over $200 for a recall issue that was not supposed to cost me anything. The plumber admitted he had no experience working with the PVC intake and exhaust pipe and it shows. The joint he made is barely connected and the pipe isnt straight which it should be."
richard G.
boulder, colorado
"Manny and Greg were excellent. They pulled out our old hot water heater and installed our new unit quickly and efficiently. They explained everything thoroughly and were a pleasure to have do the work."
alicia C.
lafayette, colorado
"They worked hard and were professional and helpful."
linda S.
dacono, colorado
"Been a customer for many years, have never failed me!"
tom S.
erie, colorado
paul/joyce R.
boulder, colorado
"Our furnace quit working on a subzero snowing night. I called in and was told that there was an on-call tech for the night....John. He called within the hour and we talked by phone. He said he would be here within the hour. He diagnosed the problem, got my furnace running and heating, had to order a part which would be in the next week. When the part came in, John came back during another snowstorm by foot, as his service vehicle was stuck in the snow several blocks from our house! He installed the part on the furnace, took off on foot back to his vehicle to wait to be towed out of the snow. What a super nice guy your tech John is!"
david L.
boulder, colorado
"It's reassuring to know that service is just a phone call away, and that the technicians will inspect the entire system."
tom S.
erie, colorado
"Prompt and friendly. Knowledgeable"
william B.
longmont, colorado
sharon Y.
longmont, colorado
"Honestly, it depends. I've used Service Experts' for the 12 years I've lived here and the first several years were fine. They replaced my furnace, air conditioning and water heater in 2011 and everything has worked well. It is not the same company it was then and I can't honestly say I'd go with them if I needed a big repair. I do have them do annual checks and as far as I know they have been very honest. The person who came to do the furnace check-up also helped me sign up for the yearly contract which I had previously been told no longer existed and when I was paying monthly I had extreme difficulties over the payments for months I was double charged. I was also massively overcharged for a filter which I now buy independently. I'm told they are working on restoring trust in their service, so will see how things go."
rick L.
longmont, colorado
"very good"
judith W.
boulder, colorado
"never ordered the part no feedback or follow up about actually finishing the service to my humidifier"
alicia C.
lafayette, colorado
"They were great to work with, the plumber and his apprentice."
brad L.
niwot, colorado
"I would tell anyone who asked that the response time is great and the people are nice. I would also tell them that if any issues come up and your unit is under warranty to be more proactive than I was in getting a warranty replacement. I spent money on fixes that didn't fix our problem. When it finally came down to replacing a (in my opinion) defective gas valve, I was two months out of warranty. I would like to think Service Experts would have tried to contact Lennox and see if, under the circumstances of constant recurring furnace failure, Lennox would warranted the bad part. That, to me is good customer service. I have declined to answer questions 9 and 10."
katleen F.
longmont, colorado
jana S.
lafayette, colorado
"No consistency in tech support. No transparency in equipment filters and service expenses."
judith W.
boulder, colorado
"it is not over a part was ordered and i dont consider it complete until that is installed"
jamie E.
longmont, colorado
"Great Service and very knowledgeable."
chap K.
boulder, colorado
"Call center selling services is totally disconnected from local ownership. Sold me one thing, told me different when they arrived, then charged my credit card something even different. I think credit card refunds are underway, but way too much phone time trying to fix upstream and downstream issues. Tech onsite seemed very competent."
jim G.
louisville, colorado
adam F.
mead, colorado
"everything was completed in a timely manner. they answered my questions and it was reasonably priced"
robert F.
longmont, colorado
"Tech took a bit longer than we & he thought it would & he seemed puzzled about some things he was encountering, but things seem to be working fine now."
liang S.
longmont, colorado
steve T.
longmont, colorado
"The service was fine and the techs who did the work did well and were informative. however, my credit card was charged twice for the service and it has now been a month and I haven't received a refund for the extra charge."
cora G.
louisville, colorado
"Professionalism, knowledge and courteous."
bob Z.
longmont, colorado
liang S.
longmont, colorado
"When i made appointment, i was told no charge at all unless we decide to do the work. However, i was charged $82 for diagnostics. When i became a member, I was told no trip fee for trouble shooting, which misled me to believe no diagnostics fee. I didn't expect you can separate charges to different titles, like trip fee and diagnostics."
jose U.
longmont, colorado
bob Z.
longmont, colorado
roger W.
longmont, colorado
"Competent and courteous"
andrew K.
louisville, colorado
"You've always given us good service. I do wish though that you had indicated how long this appointment would take even once the technician arrived."
john R.
longmont, colorado
"I'm not getting good feedback on my system. Issues left open"
meredith G.
longmont, colorado
"Sean was very friendly and he walked me through the results of his inspection. I didn't feel like he was pressuring me to do unnecessary maintenance."
sandra M.
longmont, colorado
"Seems that HVAC emergencies often occur around a holiday or in extreme weather events. Their service people are at my home within a very reasonable amount of time. The techs are respectful, kind and knowledgable . They get the job done and restore my home to it's comfy old self."
joe M.
longmont, colorado
"very good adity"
jeff B.
laffayette, colorado
"The company was more interested in selling us a new furnace than fixing our old one, but when we were firm we wanted a repair, we were told we should purchase OEM parts, so we did. Cold weather was due & they told us it would take a week to get the part. We called the office & asked why the part couldn't be shipped overnight & the manager said he would see that it was. A day later we got the part, the furnace was repaired & a few days after the repair, the furnace stopped working. They came out again & told us this is why we should have bought a new furnace. They did get the furnace to work, while they were here, but when they left, it didn't work again. Done with their shoddy service, the next day we called H&M Mechanical who sent a technician that day who told us we had a non-OEM ignitor that was the problem. He had an OEM ingnitor in his truck, replaced the bad one Service Experts sold us & the furnace has worked just fine since. When it's time to buy a new furnace we will call H&M, not Service Experts."
church O.
niwot, colorado
russ R.
lafayette, colorado
mathew O.
ft lupton, colorado
benjamin A.
erie, colorado
"Tech was knowledgeable and efficient"
john P.
longmont, colorado
"Too high price"
ron/nancy C.
longmont, colorado
"I felt very confident about the work that Jonothan Hernandez did."
victoria barham V.
boulder, colorado
philip P.
longmont, colorado
"Professional, knowledgeable, friendly"
norma C.
boulder, colorado
"Do not make recommendations unless specifically asked. Would then rate Service Experts high."
ray B.
boulder, colorado
"PROFESSIONAL FRIENDLY"
annamaria K.
boulder, colorado
"Caleb came right on time. He explained everything and examined the furnace thoroughly."
candra F.
lafayette, colorado
"Caleb was amazing but customer service was not anywhere close to professional ie; Lisa at the front desk she needs customer service skills to be appropriate."
michaela P.
superior, colorado
michaela P.
superior, colorado
barbara H.
longmont, colorado
jay S.
longmont, colorado
"Duct cleaners where NO Show"
robert P.
broomfield, colorado
ray B.
boulder, colorado
"EXCELLENT DEPENDABLE SERVICE"
kathleen S.
boulder, colorado
"Knowledgeable technicians"
james L.
loveland, colorado
patricia B.
longmont, colorado
"They are efficient and pleasant."
cynthia U.
boulder, colorado
james C.
lafayette, colorado
ian M.
longmont, colorado
craig A.
longmont, colorado
"Fast and courteous service"
robert P.
broomfield, colorado
ken P.
longmont, colorado
"The tech told us wrong conclusions and set us up for sales. The sales rep was like a used car salesman and pushed an unneeded replacement of our furnace and air conditioner."
cynthia S.
boulder, colorado
"Richard is terrific!"
gary R.
boulder, colorado
steven W.
longmont, colorado
"Our service tech. John was excellent"
larry A.
longmont, colorado
"I paid $390 per hour for the technician to replace a part that was under warranty plus clean my furnace. Ridiculous. I grudgingly accepted the bid when I was told the work would take 4 hours. It only took two. Secondly, I never used to pay to have my furnace cleaned. Why am I paying now? I am a hair away from cancelling my service contract and finding someone else to do the work in the future because I feel Im being taken advantage of."
paula C.
milliken, colorado
"Great customer service"
hashman H.
longmont, colorado
"The estimator was very friendly and respectful, however, the bid was twice what two other companies quoted with fewer inclusions"
richard L.
niwot, colorado
bruce M.
longmont, colorado
steven W.
longmont, colorado
"John did a super job. He was the best service tech we have had since using your firm."
linda S.
dacono, colorado
"Tech was friendly and professional"
jane W.
longmont, colorado
"Turned up late after getting a phone call where caller laughed about running late. Didnt bring filter for attic filter. Left attic opening wide open"
patricia S.
berthoud, colorado
"Quick and efficient. A little pricey but a great job."
richard S.
louisville, colorado
"Always on time, professional,"
larry C.
longmont, colorado
"Very curtrious, explained in detail, and very knowledgeable."
bruce M.
longmont, colorado
jan B.
longmont, colorado
"Caleb did a great job, for just being quite new at his job.."
jeanine F.
longmont, colorado
"Service Experts provides top quality products and has a skilled and professional sales and installation teams."
mary S.
boulder, colorado
"Very Professional and good quality customer service"
kenneth C.
boulder, colorado
"They just did a great job"
linda S.
dacono, colorado
"Teck was prompt, personable, very professional."
chris C.
boulder, colorado
"i had been happy with unit installed and maintenance by u. i have a unit heating 1 room and instead of easy repair the agent said he couldn't get pilot on and we need new unit to tune of almost 15000. we got another co who repaired for 700. felt hustled and resented paying for useless visit."
alf S.
longmont, colorado
"I never give a perfect score"
ann J.
mead, colorado
"This was the 3rd visit max address water leaking from the bottom of the furnace unit. Previous Lu in was told it was leaking from the humidifier and they cleaned the line, saying it was fixed but it started leaking again within a few days. This technician found the clogged lines in the furnace and cleared it and so far, no leaking."
kyoko S.
boulder, colorado
"I have had their services for over a decade and they have always competent, courteous and friendly."
willis D.
commerce city, colorado
"Manny was our tech. He called ahead of the scheduled appointment time and asked if he could come in the next few minutes. He arrived and knew what was being fixed under the recall from the manufacturer. He completed the item very timely and I would recommend him to anyone who needs your services."
brianna B.
longmont, colorado
"Really nice people. I had to wait for the part to come in but they did offer another solution (downgrade the part but they could fix it right away). Really friendly and professional service"
brandon C.
longmont, colorado
alf S.
longmont, colorado
bill B.
longmont, colorado
"I feel that every technician who comes to my house wants to upswell me something."
nancy B.
lafayette, colorado
"Because John Anderson was great!"
stephen E.
longmont, colorado
"I find your service to be mostly reliable and professional."
janet K.
longmont, colorado
"I I gave your service tech's a 10 but have continually had problems with management resolving issuses with service agreements"
herb H.
longmont, colorado
"Not exceptional but above average"
david C.
boulder, colorado
prudence L.
longmont, colorado
"I am satisfied with the service from the HVAC tech. However I never asked for or wanted the complete plumbing check. I feel that the plumber was just marketing and looking for trouble. His estimates for proposed work were overpriced and nonurgent."
ford C.
boulder, colorado
"The team was very thorough and explained things well.They were on time, very polite and pointed out some issues I was not aware off.."
sylvia C.
boulder, colorado
paulette O.
longmont, colorado
john P.
longmont, colorado
arlen R.
longmont, colorado
"Service was acceptable but way overpriced."
rebecca C.
lafayette, colorado
"limited experience. this was a one time event to check on recall of my system parts."
rex H.
longmont, colorado
"Very professional team"
sahar A.
fort collins, colorado
mike B.
louisville, colorado
"service technicians who knew what they were doing. just excellent service overall."
paulette O.
longmont, colorado
"Great service technician"
marilyn G.
longmont, colorado
"On-time, dependable, knowledgeable"
jody H.
longmont, colorado
"Both technicians were respectful and helpful with suggestions"
peter C.
boulder, colorado
"Ive been satisfied in the past but the service yesterday looked more like a training exercise and I really didnt get much feedback other than I may need a new furnace in the not too distant future. But there was no real reason other than its 10 to 12 years old. Other technicians have said everything is working beautifully so Im not completely sure if Im OK or not"
barbara L.
broomfield, colorado
robert M.
louisville, colorado
shirley K.
niwot, colorado
"i have used and depended on Serice experts for more than 20 years"
janet N.
louisville, colorado
"Usually satisfied with service. However. technicians did not have appropriate filter available."
janet D.
niwot, colorado
"efficient & polite"
tom S.
longmont, colorado
"Initial sale and installation of HVAC very questionable. Neighbor with same sized home, AC sitting next to ours told he was over sizing- we were later told we had under sized. Both installed same month. We just had a thousand dollars of labor done for warranted parts. Theyve had nothing fail. We bought the air purifier, it failed and then we learned its parts were obsolete and no longer available. We added the whole house humidifier, took the local shop at least three trips to install and get it to run properly. Have been on the monthly preferred customer plan, been told more than oncewith your warranty running out I believe it has another twelve months left. I think you should have reps from both the Service Exp. Home office and the Lennox manufacturer look at our equipment. It is almost laughable that identical equipment next door has not failed the way ours has. Not surprisingly that one of us was told the ac was under sized and the other told it was over sized. I have figured out that the current local mgmnt team is fairly new and cleaning up for the sins of the prior people, but I still have that equipment."
phyllis S.
longmont, colorado
"Happy that workers who communicate with me and I can fully understand because they speak english. Max and Manny did a very good/thorough job."
mike T.
brighton, colorado
"Recall work on my Goodman air conditioning unit I feel are service guy wasnt knowledgeable on my unit and was here almost 8 hours on 4 hour job, now I hope I dont have problems down the road with my air conditioner since its pretty new."
sandy S.
boulder, colorado
"Richard was the most thorough HVAC person I have ever had here. In the past, the others were not so well trained, experienced or thorough. Chris was very good as well. I had a plumber out a few years ago and he did not do a good job and had to call him out again to fix what was not done right. So, Richard and Chris good, others meh."
phyllis S.
longmont, colorado
"Good service with technicians who communicate well and I don't have to worry about them speaking in a language that is foreign to me."
judith H.
boulder, colorado
"knowledgable, skilled and courteous technicians"
dave D.
niwot, colorado
richard P.
longmont, colorado
ms perkins P.
boulder, colorado
lois/tony D.
boulder, colorado
william T.
niwot, colorado
"The technician came quickly on a Sunday afternoon and fixed our problem immediately. I thought I already completed this survey."
mark S.
longmont, colorado
"Service experts has left a bad taste in our mouth! I will never need happy with your service. Unfortunately were stuck with you"
alice B.
longmont, colorado
brandon C.
longmont, colorado
"Fast, nice, successful fix"
craig M.
longmont, colorado
william T.
niwot, colorado
"Your technician came out on a Sunday at about 5 p.m., only a few hours after we called for help. He fixed the problem efficiently and completely."
lois/tony D.
boulder, colorado
"Efficient and courteous."
willard H.
boulder, colorado
"Very unhappy about follow up to installation of completely new HVAC system in June"
linda S.
dacono, colorado
"Tech was the best! Very knowledgeable, explained clearly and took care of my dripping faucet quickly. ."
linda S.
dacono, colorado
"Excellent service! Fixed my air conditioning unit promptly. The technician was very accommodating, diagnosed the problem promptly, notified me of the cost and fixed it! Kudos to a great employee."
jerome B.
longmont, colorado
"Danny was awesome"
gayle D.
longmont, colorado
patricia B.
longmont, colorado
vicki S.
boulder, colorado
"Jonathon is excellent, professional and goes above and beyond to help."
becky H.
longmont, colorado
"Quick service and install, thoughtful recommendations"
michael R.
frederick, colorado
trisa B.
longmont, colorado
william S.
johnstown, colorado
"Fast, friendly, and helpful. Especially on a Saturday evening."
mike B.
louisville, colorado
"Friendly and knowledgeable technicians"
dana R.
niwot, colorado
"Extremely professional, knowledgeable, timely and a pleasure to work with."
marty B.
longmont, colorado
dakota perty mngmnt M.
longmont, colorado
riana A.
longmont, colorado
linda/pete L.
hygiene, colorado
beth N.
longmont, colorado
"Prompt service, professional technicians"
becky H.
fort collins, colorado
"It is so expensive we needed more options,"
mirza B.
henderson, colorado
mike S.
longmont, colorado
"The service is very technician dependent. The technician that serviced my A/C was professional and was able to complete the job in an efficient manner. I am also a bit wary about the advice on equipment condition and next steps to take. I am very dissatisfied with the customer service and their relationship to me as a customer. They were difficult to discuss issues with and could not answer questions related to the service agreement costs. I was told they would pass along my questions to someone who would get back to me and I never heard anything further. It just seems like the service has deteriorated over the past 7 years I have used the firm."
melanie K.
longmont, colorado
"They are pushy and all about getting more money instead if helping the customer find the most cost efficient solution to the problem."
mirza B.
henderson, colorado
christopher S.
johnstown, colorado
"Friendly service. Quick response time."
david J.
louisville, colorado
"Very Professional"
sarah J.
boulder, colorado
"I received excellent service on my last visit."
ronald F.
longmont, colorado
gordon G.
erie, colorado
june C.
longmont, colorado
david E.
frederick, colorado
jean G.
boulder, colorado
"Good service most of the time!"
brigetta S.
superior, colorado
"Danny was a gem to work with. He is knowledgeable, dependable, and did everything he said he would. Thanks so much, Danny!"
alfred R.
mead, colorado
"excellent service. On time. Very friendly and knowledgeable."
jackie T.
longmont, colorado
"Have always had good service."
jan B.
longmont, colorado
"John was VERY THOROUGH...answered any questions I had...just does a great job, and I will request him every time...Perry was with him, he also was SUPER..I was very satisfied with both men..."
brooke T.
longmont, colorado
"On or about May 27, 2022, Service Experts came out because our LG mini split wasn't working. We were told that it couldn't be repaired, to test for a leak would cost $750. The only option was to replace the unit and the two heads for $16,000.00. We got another opinion. No coolant. Refilled for $240.00. Has worked fine ever since. The second company ran the pressure set for free. Shame on Service Experts! This was the mini split that you serviced on August 23,2021. Thank goodness we didn't fall for your fraud or incompetence."
vicki S.
boulder, colorado
"Great people"
sandra M.
longmont, colorado
"technicians always seem very professional and know what they are doing and able to talk to me regarding their findings."
sarah S.
louisville, colorado
carol P.
longmont, colorado
"He was a very nice gentleman"
pamela H.
louisville, colorado
"The customer service is excellent a d the technicians are very knowledgeable professional and friendly."
bill D.
boulder, colorado
"Conscientious about carpet and cleanliness"
sebaston P.
longmont, colorado
"They arrived on time, completed all checks and required annual A/C maintenance and were most professional and courteous."
carolyn P.
longmont, colorado
"Service and Technician were very professional, thorough, and courteous."
sara C.
boulder, colorado
"the two guys that came were great and we even had a good conversation about the following. In general re: the trades I want to see more training and incentives to attract new workers. I want to see them get the necessary experience from senior workers or classes + salary and benefits Not everyone needs a four year college degree they just need to be able to earn a decent living."
barbara H.
longmont, colorado
"LONG TIME CLIENT, SATISFYED"
jim R.
longmont, colorado
"Been doing business for years."
ed T.
erie, colorado
"The A/C install was completed successfully and the system runs as expected, so from a technical perspective, this was a well-done job with everyone knowing what needed to be done.. Areas for improvement include better schedule coordination between trades so that a 1-day job doesn't turn into 5 days. Another area is to ensure that installers come equipped with the tools and supplies that they should know that they'll need to do the job."
roy M.
boulder, colorado
gary R.
boulder, colorado
brent S.
longmont, colorado
irma J.
boulder, colorado
"I always been satisfied with your service. Your technicians are very efficient, glean and have knowledge about equipment. And answer all my questions."
kent L.
longmont, colorado
bich-thu A.
boulder, colorado
"John Andersen was very thorough and conscientious. Perry Zimmerman suggested a water heater flush which turned out to be very much needed, based on the color of the water that was drained."
dean S.
boulder, colorado
"Would be a 10 but for subsequent increase in price of monthly Maintenance. It got changed after we signed the agreement. Dean (303) 449-0918"
addy M.
boulder, colorado
"Both men seemed knowledgeable."
martin C.
longmont, colorado
"He is a very well trained tech"
mary F.
niwot, colorado
"This was a training session, which was fine. The technician was clearly learning the ropes and did a good job. The technician in training did not put shoe covers on which they usually do to protect the carpet. The trainer did put on covers."
nancy W.
boulder, colorado
michaela P.
superior, colorado
"Keagen was very thorough in repairing the leaking pipe. He is extremely knowledgeable, professional and I always know whatever he works on (water heater, AC/Heater) it will be done correctly and quickly."
ken G.
boulder, colorado
"The technician recommended I need a capacitor of which i had him put in a new one. The charge was $440.00. After the technician left, I looked at Amazon for the same part that sells for $18.00. he also told me it was a 5 year warranty but the lady on the phone at the office said it is only 1 year. In additon, he looked at my furnace which had just been tuned up and checked by Service Experts three weeks earlier and told me i need several parts and labor whhich was over $1000.00. I have worked with Climate masters for 20 years and I feel this technician was trying to rip me off and succeeded on the capacitor"
margaret C.
longmont, colorado
"Service rep was very helpful"
louisvillefire 2 2.
louisville, colorado
"Very knowledgeable & friendly"
jeff H.
lafayette, colorado
"On time and thorough"
jocelyn W.
longmont, colorado
maishoua V.
fredrick, colorado
"The Service Expert who came to my house was VERY helpful and informative. I did not give it a 10 because when I called in to set up the service, the person on the phone could have been more informative about the process or quoted what the cost range is."
william M.
boulder, colorado
"Service on my AC and found plumbing problems. Thank you so much in finding all my pipes needed to be replaced. You all are awesome !"
angela M.
erie, colorado
kyoko S.
boulder, colorado
"The technician was very courteous and thorough."
patricia L.
longmont, colorado
"He was thorough, had us ready for the summer heat!"
christopher L.
boulder, colorado
"on time. thoroughly explained what he was doing and why and gave suggestions on how to extend the life of our appliances."
carolyn P.
longmont, colorado
"The tech called when he was on his way, very courteous, answered my questions and very professional. I watched him service the AC was did a good job."
erin T.
boulder, colorado
janae W.
longmont, colorado
"Did a great job"
edward D.
longmont, colorado
trudi K.
longmont, colorado
"Jordan and Mason arrived on time and were friendly and professional in appearance and conversation."
john G.
erie, colorado
"they did very good work answer all are questions max , perry and the rest of the guy they were a ok."
kitty C.
firestone, colorado
john M.
longmont, colorado
"The technician appear to be very thorough and knew what he was doing and did what he needed to do."
david D.
boulder, colorado
"The two technicians, Chris and X were polite, informative and professional. They were thorough and gave me a complete report."
jose U.
longmont, colorado
jack C.
frederick, colorado
mark K.
boulder, colorado
"Expertly diagnosed and repaired the issue"
eric P.
longmont, colorado
"See answers to question below"
tricia P.
longmont, colorado
"Was pleased with the quality teamwork provided by the technician and plumber assistant. They were able to strategize and provide best service possible for this repair"
susan W.
longmont, colorado
"A bit too much of trying to sell me on packages and new HVAC"
mark P.
boulder, colorado
"Timely arrival, clear explanations/responses to questions, extra help with thermostat."
karol S.
longmont, colorado
al C.
longmont, colorado
bruce P.
longmont, colorado
"The technician was very friendly, explained what he was going to do to repair my toilet and the cost. He worked quickly and the toilet is working better than it ever has"
mindy W.
superior, colorado
"He explained about our air conditioning tuneup thoroughly and even showed us photos."
alfred R.
mead, colorado
kitty C.
firestone, colorado
pam/tom E.
lafayette, colorado
"I was disappointed that there was no paperwork provided about the service or the service contract. All I know is that he took things apart and put them back together again."
kathleen I.
louisville, colorado
kathleen W.
longmont, colorado
"On time. Efficient."
ron A.
longmont, colorado
"Both technicians seemed very competent and both were dedicated and friendly."
theresa W.
longmont, colorado
"Technicians were polite and knowledgeable"
polly U.
loveland, colorado
"The techs arrived on time & got right to it. They provided good info & answered my questions."
diane S.
longmont, colorado
"Danial and Jonathan understood I wanted the problem solved and as quickly as possible. Showed me all the different avenues I could go down. Very informative and I feel they gave me a good deal. Very impressed with them. Keegan and Manny were both were very professional and installation was fast and smooth. Very impressed with these 2 guys as well. I will recommend Service experts."
taylor S.
erie, colorado
bruce S.
longmont, colorado
bill R.
berthoud, colorado
"To be clear I had two back-to-back services. I'm unhappy about the FIRST service: a routine A/C checkup/maintenance on 3/24 (ticket 111410). I woke up the morning of 3/25 with a burning smell and no heat and discovered that the can capacitor to the blower was left disconnected. I called and within two hours two other technicians (ticket 0111594) came, hooked it back up, and told me no damage was done. Still the burning smell has been horrible and I don't know if I believe that components weren't prematurely aged. Having been ripped off by multiple HVAC companies (fake carbon monoxide readings, etc.), I'm finding it hard to believe that neither of the first two technicians noticed that capacitor was not reconnected, and I'm also wondering if had I NOT called out the issue, perhaps I would have been sold something unnecessary."
paula C.
milliken, colorado
"When I made the appointment, I requested that my filter be changed and my heater. I was told they grabbed the wrong filter so my filter did not get changed and the gentleman stated that he would run and get one and bring it back."
rosemarie Z.
mead, colorado
"rosemarie"
paul B.
boulder, colorado
"Good efficient visit was slightly delayed due to technician training early that day"
anita W.
berthoud, colorado
"tech was thorough and explained everything well. even took photos"
jay S.
longmont, colorado
"On time. Quick. Polite. Low-key on the up-selling selling (which I strongly don't like)."
steve M.
longmont, colorado
"I had a horrible experience woth your company. Techs lied to me about my furnace being broken and needing to be replaced. I consulted with a different company and they said my furnace was working just fine. Service Experts claimed there was a broken valve that could not be replaced. Other company said the valve worked fine for now, but may need to be replaced soon. They also informed me hat they could easily order a replacement part that service experts claimed was not replaceable. To top it all off, Service experts gave me a quote to replace my furnace for over double the price provided by the other company. Complete and total ripoff by Service Experts. You should be ashamed of yourselves. You prey on people who are without a reliable way to heat their homes."
bonny E.
boulder, colorado
"You keep forgetting to acknowledge that we enrolled in the Advantage Program."
john M.
boulder, colorado
"Knowledgeable and efficient service"
tom S.
longmont, colorado
"Courtesy and communications by service person."
gary E.
longmont, colorado
john M.
boulder, colorado
"I was on travel when the repair appointment was made. The service person tried to upsell my wife a new furnace, saying ours was 10 years old (the Lennox high efficiency furnaces last 15-20 years). And this, after we had already scheduled and paid for the $800 repair. If the furnace really needed replacing (which it did not) the time to have mentioned that was during the previous visit when the current problem was diagnosed and the repair was ordered. During the regular furnace checkup in Fall 2021, I specifically asked the tech if the inducer motor was okay because during the 2020 checkup, the tech had mentioned it was showing signs of wear and to keep an eye on it. The tech during the most recent 2021 visit seemed in a hurry and said dismissively that it was fine. The inducer motor started to fail the beginning of this year, necessitating the most recent repair. I am seriously considering switching companies. More minor concerns: the repair person used an old inoperative phone number to try calling ahead that they were coming. This, despite the fact that I had updated the number after our last visit and the appointment has been confirmed by the scheduler using the correct number."
ryan M.
superior, colorado
"Technician forgot to reconnect all wires. Had no heat. Had to call the next day to get someone back."
mary C.
longmont, colorado
bob B.
longmont, colorado
"great service"
ian M.
boulder, colorado
catherine H.
longmont, colorado
"Richard was knowledgeable and friendly. He got the tuneup done quickly and efficiently. Daryl also gave me a couple of ideas for upgrades in the future."
dean E.
boulder, colorado
brandt B.
longmont, colorado
"Very professional technicians"
alice K.
longmont, colorado
"The technicians were very knowledgeable and very well mannered! They answered all the questions I had and took care of what was needed!! Thank you :)"
sarah snyder S.
longmont, colorado
"On time, very thorough, very efficient, explained what was being done very clearly."
tonja R.
firestone, colorado
"I'm satisfied with the service - fixing a leaky pipe. I am not satisfied with the technicians incompetence to shut off the water pipes before fixing the pipe, then when he did turn on the water (after completed) he also turned on the sprinkler system. I will continue to use Heating and Air, but most likely will not use your plumbing service."
pat S.
longmont, colorado
"Getting scheduled and confirmed on the weekend proved to be very difficult. Had to call 3 times and still didn't have a confirmed time when tech would show up."
tonja R.
firestone, colorado
"Horrible experience... technician thought he turned off water to fix pipe, he did not, and water went everywhere. I had to tell him where the water valve was. Once he completed the service he turned the water back on and accidentally turned in the sprinkler system. We did not notice until the next day when it warned up and the sprinkle came on. He did come back and blow out the sprinklers again, but service experts will not take responsibility for the technicians incompetence. What should have been a 150 dollar/ ten min repair is now going to cost me more money in legal fees."
robert F.
longmont, colorado
mary H.
louisville, colorado
"Jonathan and Mason arrived early, did what they came to do efficiently and gave me all the information I needed to make a decision on my dilemma."
karen T.
erie, colorado
"They did service my furnace. They were 40 minutes late and had to come back at the end of day with filter because they didnt have any on truck . Yea felt like a good part of my day was consumed waiting for service."
pat G.
longmont, colorado
"This tech competent to find problem of loud noise, even after expansion tank replaced. cleaned igniter and that seems to have fixed somber."
jody W.
superior, colorado
"Darin and his co-worker were professional, polite, timely, and informative."
ronald C.
longmont, colorado
"Chris did a very thorough job of servicing our humidifier which had stopped working. He answered all of my questions, and at my request, checked the furnace igniter and found it to be within satisfactory limits."
john B.
erie, colorado
grigoriy D.
erie, colorado
allison C.
longmont, colorado
"The guys were very efficient and thorough"
patricia J.
longmont, colorado
"Jordan and Richard did a thorough job. I appreciate their masks and booties!!"
mark C.
longmont, colorado
dave B.
fredrick, colorado
"Richard explained things about the system that we did not know. He was very engaged and gave us tip as well as answering questions."
david F.
longmont, colorado
"the works was clean, uncrushed but also timely. They gave me time to put down a new floor and replace the rotted wood in the utility closet. Also they took steps to go under the house with me to show me the static filter (which no longer works) and how we can put in better filters there."
jim C.
boulder, colorado
"I thought my heater problems were fixed in December 2021."
eddie sanchez S.
longmont, colorado
"Fixed problem"
jane M.
louisville, colorado
"John Anderson gave very honest, informed, and very credible advice. We feel very comfortable interacting with him."
mr hollinger H.
longmont, colorado
"the service tech did a good job and was very kind"
becky S.
longmont, colorado
"Easy to schedule. Great customer service. Tech, Christopher, was amazing. Knew exactly what was causing problem. Able to fix quickly, tested to ensure fix was good. One of best SE techs we have had."
tim M.
longmont, colorado
"Chris was friendly & knowledgable. We had a pleasant conversation while he completed the routine maintenance quickly & efficiently. I especially appreciate that he did not try to sell me any unneeded repairs or services."
bob Z.
longmont, colorado
sandra M.
longmont, colorado
"Technician provided good information regarding the performance of the furnace."
joyce M.
firestone, colorado
"I was happy to have an experienced technician work on my furnace on 12/29. Hopefully, my issue has been resolved since this is the 5th time this issue has been addressed and Service Experts installed my furnace July 2018."
jerry H.
longmont, colorado
"Technician on first call did not leave thermostat configuration in my standard format. Rest of service call was fine."
jeff M.
longmont, colorado
"Technician was prompt , knew what he was doing and took the time to share and explain everything about the cleaning and check-up."
therese S.
boulder, colorado
rileyrodgers R.
boulder, colorado
barbara C.
erie, colorado
"Keegan, Anthony, and Manny worked long hours and did a thorough clean up and walk through at the end of the day."
jennifer H.
boulder, colorado
cristina A.
boulder, colorado
"The technician solved my problem!"
mr bartlett B.
boulder, colorado
"Technician took the time to ORDER and INSTALL parts that we had already paid for."
bob Z.
longmont, colorado
barbara H.
longmont, colorado
"TECH KNOWLEDGABLE, ON TIME, RESPONDED TO QUESTIONS."
norma C.
boulder, colorado
"tech was courteous and professional and was able to answer our questions and provide additional information"
marylou R.
longmont, colorado
margaret B.
longmont, colorado
"The service tech arrived on time (early--Thanks) and looked over my control thermostat. It is not connected with WIFI. I need to contact my provider and get results from them. Your tech was very helpful/"
david J.
louisville, colorado
"Very efficient and professional"
linda S.
dacono, colorado
"Tech was very professional, arrived on time with a warning phone call he was on his way. Took care with my house, complete furnace check, resolution of issues."
shawna K.
boulder, colorado
"I'll trust that everything was checked thoroughly, though there was very little interaction regarding specifics checked or whether they were close to spec or not. Normally techs voluntarily put on booties when entering to protect carpets, but I had to ask John to do this. Both my furnace and humidifier were turned way up to test (totally fine) but were not turned back down to where they were, so when I got home later in the day my house felt like a steam room. I've already been weighing the benefits of the yearly maintenance contract and will likely not renew - not just because of this visit."
brian W.
longmont, colorado
"The were great an knowledgeable very thorough"
felix A.
longmont, colorado
"Your employee was kind and did the work pretty quickly"
carol P.
longmont, colorado
"He found that at a previous visit that they had not turned the water on, he did and that solved my problem!"
jorge B.
boulder, colorado
michaela P.
superior, colorado
"The technician always does a fantastic and thorough job"
cynthia U.
boulder, colorado
erik B.
longmont, colorado
"Very professional and address a few serious issues due the age of the systems and our older home built in 1906"
michael S.
boulder, colorado
"Technician was polite but indicated one part was broken and I found out from another company that it was OK."
kathy C.
boulder, colorado
"He fixed the problem quickly, but then told me the water heater needs to be replaced even though it's only 2 years old. these should last 8-12 years and should just be repaired. I cannot afford $1000, my husband just died. i am very unhappy."
main S.
longmont, colorado
andrew M.
frederick, colorado
bob B.
longmont, colorado
"Very thorough."
john F.
boulder, colorado
"Identified the problem. Came during a family gathering and fixed the humidifier with no bother to anyone"
ted C.
longmont, colorado
"Richard went way out of his way to identify and remedy problems"
jim G.
longmont, colorado
ronald F.
longmont, colorado
"Man did great job and answered all question we had."
ken S.
boulder, colorado
tom S.
boulder, colorado
richard S.
louisville, colorado
"Very efficient and professional"
waggoner W.
longmont, colorado
"on time and informative"
mark M.
mead, colorado
kathleen I.
louisville, colorado
david B.
longmont, colorado
"He spent a lot of time carefully inspecting our furnace and also explaining things when finished."
kelley G.
longmont, colorado
"Technicians were polite, helpful, and did the work in the expected amount of time."
james G.
longmont, colorado
ned P.
longmont, colorado
debbie J.
lafayette, colorado
"Very knowledgeable and efficient. They were both enthusiastic about their work and the product."
earl B.
erie, colorado
"One of the best service calls we have had with Service Experts. Thorough, considerate, understood the issue, did not leave until he was certain the issue was resolved"
edward G.
longmont, colorado
"They did their job as scheduled."
dean S.
boulder, colorado
"First, was the same tech who first identified the need to replace a furnace part. Second, he was efficient and graceful Third, we had had a visit months for a start of ac who came up a list of everything that was wrong about both heat and ac and then recommended we replace both two furnaces becasue, as said, for "piece of mind." We decided "peace of mind" was not worth it :-). You are a great company, nonetheless. Thanks for this opportunity, Dean Schooler 303-449-0918"
linda O.
boulder, colorado
"As a training visit, the instructor made sure everything was done properly"
alfonzo A.
longmont, colorado
"Good service"
jim B.
johnstown, colorado
"no issues"
paul/karen P.
longmont, colorado
"Our technician was awesome and very knowledgeable, but I felt he tried to upset us at every turn. He offered to replace our humidifier filter for $93 for a $12 filter and 5 minutes of labor. We will do it ourself. He didn't offer to replace the filter in our furnace until I asked him if it wasn't part of the service agreement, so then he did. He also said we should think about replacing our water heater. He is possibly correct, but it added to the feeling of being uphold."
paulette Z.
longmont, colorado
"I really dont think he checked for anything. Just replaced the filters. He told me that he was running late for more job sites."
dwight H.
lyons, colorado
joyce M.
firestone, colorado
"When I made the appointment, I requested the technician be informed to bring the correct filter. This information was not passed on to the technician and the only filter he had on his truck was $100 more than the one I requested."
ken B.
boulder, colorado
"No problems, very informative"
jonathan M.
boulder, colorado
"CONSCIENTIOUS WORK"
leif P.
boulder, colorado
"The work went very well. With one person short, I filled in the best I could when needed. LP."
john L.
boulder, colorado
john W.
longmont, colorado
"Furnace is working great"
don W.
boulder, colorado
"I have not received a copy of the invoice or report on what the technician found. It was also promised by someone in the office but the email never arrived"
charlie H.
longmont, colorado
john M.
longmont, colorado
"Prompy, efficient and worked well together."
gaye F.
longmont, colorado
"My job was complete. Had a little trouble with my mom's service. No big problem."
dave W.
boulder, colorado
carolyn P.
longmont, colorado
"Due to an Service Expert emergency, my appointment was delayed, which I understand. However, I felt the 2 service techs were anxious to get done and leave as it took them about 15 minutes to complete, maybe because the furnace is just a couple of years old. When my renter got home that night there was a service code 207 on his thermostat, I called to get a repairman to check it out and according to him the techs did not reset something and it would have been obvious had they checked the thermostat before they finished."
sylvia C.
boulder, colorado
"They were great. Got in, got the job done! Regarding the low number on the question below. It wasn't the girl who scheduled this appointment. We had an appointment scheduled in September for a week earlier than this appointment, and somehow it got lost. No one showed up, and we had to reschedule. Annoying."
kitty C.
firestone, colorado
deborah S.
loveland, colorado
"Max was very professional and explained what he was doing and what he found."
deborah B.
longmont, colorado
michaela P.
superior, colorado
"Max and Mason are very friendly and professional and did a thorough inspection"
ken L.
longmont, colorado
"Chris was very professional and thorough as he proceeded through all the steps of the semi-annual maintenance program. He was cordial and pleasant and answered all my questions completely."
geri S.
longmont, colorado
pat S.
longmont, colorado
"Very efficient and knowledgeable with the equipment servicing."
david C.
boulder, colorado
"Thorough careful work plus very helpful feedback about our system"
william J.
mead, colorado
"Technician took time to make me aware of all that I could do to maintain the continued functioning of my furnace. I love my furnace performance."
jocelyn W.
longmont, colorado
jeanine F.
longmont, colorado
"Chris went the extra mile and cleaned leaves from the fresh air intake. He also uncovered and corrected a wiring problem which was affecting operation of the attached humidifier."
christine Q.
boulder, colorado
"Service person was thorough, answered out questions, wore paper booties over shoes, was masked, very polite and personable."
margaret B.
longmont, colorado
"Chris was very good. He went over everything really good. Very nice and told me all that he was doing as he went thru the inspection. My Lennox heater passed with flying colors. Thanks Chris."
mikel S.
longmont, colorado
mary E.
longmont , colorado
"Chris was very knowledgeable, meticulous with his work and polite!! Ive already recommended your services to my daughter !"
lori L.
ft lupton, colorado
jim R.
longmont, colorado
laine G.
boulder, colorado
"Chris was very knowledgeable. He went out of his way to be thorough, careful, detailed and communicative. I felt like he examined both my furnace and my evap cooler very carefully and he took a lot of time to explain to me what problems might be on the horizon and what they will probably cost."
cindy T.
mead, colorado
"John was very professional, efficient and courteous."
beth N.
longmont, colorado
"Professional visit"
emily R.
boulder, colorado
"Technician was great. I have issue with the company protocol re steam humidifiers, and the exorbitant cost."
bernis R.
longmont, colorado
ryan M.
superior, colorado
"Problem solved"
christine L.
longmont, colorado
"Honest, knoweldgeable"
alice B.
longmont, colorado
jim G.
longmont, colorado
david W.
broomfield, colorado
"Tech was efficient, and happily put up with a lot of questions from me."
linda L.
longmont, colorado
"Very efficient and and through."
mindy W.
superior, colorado
"They were friendly and informative"
longmont R.
longmont, colorado
"The guy came said he has to go and never came back"