Service Experts Heating & Air Conditioning Reviews

"very thorough and very helpful"

"I asked to be called both days before they arrived and neither technician called.I had to open the door.Timmy was able to fix the thermostat but did not have enough freon to put into the air conditioner.I had to wait till Monday to use my air conditioner.Timmy said someone else would come on Friday to fill the air conditioner.I called and was not able to talk with anyone and no one ever called me back."

"Keegan was professional, courteous, and cordial during his service visit and explained what he had done and the (good) results he obtained from his diagnosis."

"Tim was very courteous, attentive to health concerns, and helpful. He also explained what he was doing, which was much appreciated."

"Dale was quick, friendly, and honest."

"No complaints. Service complete, prompt."

"Courteous, efficient, and thorough service"

"Tech was late from given "window" with no pre-call. Still waiting for copy of inspection report (promised e-mail). Tech never wrote down any results during inspection. He said pressures were OK although never measured with gauge. Expect report will have "OK checkmarks" for all measurements."

"Scheduling was not a simple process 2 technicians to come out to tell me the same thing but provide no fix, rather than a band aid. Wish notes about a customer were read more thoroughly to eliminate wasting time During the installation process my ceiling was dented"

"Very professional, clean, informative, and knowledgeable"

"Tech was a little condescending when talking about the age of my equipment and what needed to be done."

"The service was professional. They checked my a/c and got all information needed."

"I had you to my house a number of times, the past ones two in May and then two days ago this June because the AC and heat was never fixed. Two days ago he bypassed wiring, screwed all up. Said the thermostat was "probably" shot and a plug was burned put. He never even looked at the thermostat but wanted to sell me a new one for 600.00. The same one is 34.00 at HD. He wanted to replace the burned out plug for $129.00. I bought one for $10;00 -- Ace Hardware. He left me with nothing working at all. I just had a AC & Hearing man and he said he fixed everything for $120.00. The thermostat was fine. Your company is a rio off and I will share my experience on Facebook. I don't know how you can face your loved ones at your absolutely terrible service and prices."

"Timothy Griffin, the technician that worked on our AC unit, was excellent. He was on time, professional, courteous, and knowledgeable. He quickly deduced the problem and had our unit running again within 15 minutes. He also took the time to explain to us the problem and how we could prevent the problem from occurring again. We will definitely ask for Timothy again for our next service call. Thank you Timothy."

"The technician is professional and knowledgeable. If he didn't come in late the score would be 10."

"Everything was very professional from the sales call to the installation."

"I thought Tim would provide more information and get me signed up for the maintenance plan. we still want to sign up, but we'll do so after looking at the website. It would have been nice to get a printed page with our options."

"James explains what he is doing and always asks if I have any questions or concerns. Excellent technician, and I will request him in the fall."

"Techs were polite and took precautions to protect my carpet. They removed all the old equipment and packaging and left the installation site and my back yard just as they found them."

"I appreciated the job he did and the patience when I was a few minutes late. The only reason that I didn't give him a 10 was that he left both the back screen and sliding door open when he left and I didn't notice for almost 3 hours so I ended up providing a haven for the insects and cooling the outside air. The last time he comes inside, he should close the doors."

"Chris did a fine job. But I am a multi-year customer and I pay a monthly fee to cover biannual servicing of my evaporative cooler. I had appointments pre-scheduled for June 3 and October 1 made months ago. My understanding of the plan is that it would cover these two service appointments as I started up and closed down the cooling season, and that I would be given preferred pricing on parts. I received a call 30 min. before the June 3 appointment that the company could no longer service the cooler because of its roof configuration. Happily, the technician reluctantly agreed to get me up and running for the summer, installed a small replacement part and gave me a bill for $250. I was told I would have to locate another company for the next service and that the October appointment would be cancelled. I spoke with office staff asking that my monthly fees, designed to cover the service, be refunded, as I paid a generous price for the service visit, which I understood was covered by the monthly agreement. I was told that that would not be the case and that I would not receive the requested refund. The handling of this change in policy was poorly thought out and unfair. I will not be using Service Experts again or referring the company to others; I suspect that other affected customers will share my feelings. If given the opportunity, I will share this assessment in independent reviews. James Young 719-651-5915"

"Liam was helpful, knowledgeable and informative. HE arrived on time and did his best to work towards a resolution on my issues. However, a part was needed and liam indicated it would take a few days. Two weeks later, and 3 phone calls to the office and i still haven;t received a response. Hence, my lower scores for the overall service. VERY BAD follow-up. Makes me think!!"

"He provided feedback on the air cond unit nobody else has!!"

"Covered everything very personable and understandable"

"always professional and caring"

"Original appointment had to be rescheduled due to lack of help to move equipment. Toilet removal fee of $150 didnt include re application of caulk."

"Liam very courteous"

"Service was very efficient, actually early to appt. and mask and booties."

"My first appointment was for my yearly check up on the furnace and air conditioner. I did not know that this appointment was going to take an hour and a half until the technician showed up to my house. At the end of the service I was then told that my air conditioner had a leak and that the technician, Tim, was not able to fix it but that he would have a service tech out to my house that afternoon to make the repair. By 5 PM no one had shown up at my house. I then called the office and the gal that took my call did not see any notes about having to need a repair man to fix a leak. She told me that she would look into it and give me a call back. No one called me back so the next morning I called the office again. I got a different lady and she told me that again there were no notes on my account regarding any repairs needed. I again told her that I was told there was a leak in my air conditioner and I explain to her the details of what was happening. I had to make another appointment with her but couldnt get anybody to my house for another two days. Unfortunately I wasnt going to be able to be home but I was told that wasnt a problem as long as I had the Linux app on my phone which I do. The day of my appointment I had a window from 10 to 12. Nobody showed up during that time span so I again called the office. I was told that they were running late. I finally got a call at around 130 and was told that the service tech, James, knew nothing about a leak. His information was that the coils needed to be cleaned. When he arrived at my house the air conditioner had turned off. And he was concerned that the computer board needed to be replaced as apparently this model of air conditioner has been having a problem with this board. He did get the air conditioner turned back on and then noticed the pressure on the air conditioner was down and did let me know there had to be a leak but that hit he had no parts or time to make the repair. He then filled up the coolant with around 2 pounds of pressure. He then told me he would make sure that the office knew that I needed to have a technician to come out and repair the leak. I waited one business day for someone to call. And guess what. No one dead. Surprise surprise. I then called on Tuesday and spoke to Wayne. Again there was nothing written in my record and he told me that he would speak to both Tim and James. I made another appointment for this coming Friday. I have no idea whats actually going to happen at this appointment or if anyones going to even know what is going on. It appears to me the right hand has no clue what the left hand is doing. Unfortunately I am an advantage customer so I am stuck using service experts. My furnace and air conditioner are only one year old and I wouldnt have expected a leak. But even with the leak as an advantage member I wouldve expected top right service not this circus act. Im very disappointed and Im not looking forward to working With this company for the next 10 years of my contract"

"Job want completed satisfactorily and everything was explained."

"PROMPT EFFECIENT"

"The service tech performed excellent"

"Very professional. Answered all my questions"

"Prompt. Professional. Knew his stuff and was done quickly. Attention to detail. I recommended him to my neighbor who needs work done."

"Thorough, unusual in relating to us throughout, at our request assessed age and condition of both hot water heaters, presented your ultraviolet option. So good that it would be great if he was assigned to us. However, all your techs are great, it's just that Liam was beyond outstanding! Dean Schooler"

"I always like James as he is very straightforward on how things stand. He told me I likely need to replace the AC unit. However, when I called the service experts office today, no one seemed aware of this need. I am hoping James will pass on information to the right person so I can get quotes on options."

"Keegan explained how he serviced my air conditioning unit and what the number ratings meant. He also centered it on the cement plate outside."

"Professionally performed service."

"Rafael was personable and helpful."

"tech was quiet and efficient, but told me some things I didn't know about our systems"

"Just wish would have fixed the hole in the ceiling"

"Rafael is courteous, neat, answers all my questions, respectful of my property, and most of all extremely competent and I always request him as my technician."

"Liam was courteous and seemed knowledgeable and efficient."

"Liam is a polite and friendly young man. He took care of the service and was very efficient."

"Keegan was efficient, and answered any questions I had. My only disappointment was that I had requested Liam, who had done my previous two tune-ups. However, this tune-up was done thoroughly, and he took all necessary precautions due to the coronavirus."

"Technician very considerate about us."

"Open item, plumber needs to find parts for repairs. It's hard to pick a fair rating for this question and a number of the following questions."

"On time, great customer service, answered my questions, did thorough job"

"he was through, neat, respectful, informative, able to correct the situation"

"Victor provided information on how to keep our AC unit clean of cottonwood through the spring."

"Rafael was very personable and did a good job of answering my questions."

"Liam was so great to work with! Answered all of our questions, did a thorough job, was pleasant, and we'd definitely like for him to be our regular technician for all our future needs!"

"Liam was professional and knowledgeable. He worked hard and was very friendly and easy to communicate with."

"Polite through and informative"

"He was brisk, answered questions and seemed to know what he was doing."

"Great service. Explained all the findings right away."

"Technician did not automatically wear a face mask. I had to request it."

"James is very customer oriented and does a good job."

"Safe and complete"

"Both were professional, and made me feel confident in their work, and in caring about their work."

"He explained and showed me what he was doing and why"

"Liam did an excellent job."

"I actually havent used my AC yet but technician was on time, respectful, using Covid19 PPE as well as usual cleanliness precautions, answered my questions and was efficient in his work without rushing through it."

"Technician was on-time, was able to complete all work outside. Important in these modern time."

"He was very professional, did his job, explained his findings to me at the end, and left everything clean."

"Thorough AC check"

"Great tech"

"Perfect service"

"All technicians and sales personnel were professional and helpful"

"Everything was done quietly and efficiently. The technician was extremely polite and observed our current social distancing."

"Great job!"

"Quality of work and techniques are questionable. The fan is extremely loud...rattling indoor cabinets. This is not acceptable. Also, there are excessive bends in the pipe, and some are not straight...not always perpendicular and parallel to structure."

"Thorough job"

"Showed up on time, gave me valuable information on replacements and fixed the existing problem."

"I researched hard start kits after one was recommended. The discounted price quoted was very high"

"Liam was very respectful and explained the problem in easy to understand terms. Very professional and courteous."

"Tech was on time, professional, and very familiar with the system."

"Chris took precautions to keep distance and allow doors to be opened for him reducing exposure for him and us during this time of pandemic. He was thorough in his work as well."

"He knew what he was doing."

"Keegan presented himself as a vey polite gentleman. He was ready to answer any question that I had and responded to them in details showing his knowledge of the operations of the furnace component as well as the AC system."

"Very efficient and knowledgeable plus he used wipes to disinfect all surfaces!"

"Derrik, very technically knowledgeable; professional; customer oriented. A pleasure to have in our home."

"He ws one time. Friendly and knowledgeable."

"He offered money saving solutions"

"I was very satisfied with the service provided. The new furnace is installed and working well."

"I was pleased by Chris and his approach to my request for a bid on a new AC. However I never did get the quote. George Boedecker"

"very through"

"Very efficient"

"The young man was very nice and answered any question I had"

"Knowledgeable and excellent service"

"Liam personable and efficient"

"The technician was very knowledgeable and completed the visit quickly."

"-VIctor was so helpful and efficient and even helped us with a mysterious wet spot problem we are having and arranged for the plumber to come today."

"Dave was very explanatory in his service on the furnace and provided tips that we should be using. Dave is always friendly when he comes over to service the equipment. Great guy!"

"Knowledgable tech"

"Tim was very knowledgeable and very thorough."

"They provided good service and good advice for improving the efficiency of my system."

"Showed up promt and on time"

"He was knowledgeable, on time, and courteous."

"The tech was very nice and easy to have in the house, did a great job, and did it quickly."

"Duplicate texts and phone calls to set an appt. that is already set for AC. Work by tech was fine yesterday, he gets a 9."

"Keegan answered all my questions and explained to me all he was doing. He is clearly very knowledgeable and congenial. Strongly recommend him."

"were able to get my emergency flood issue resolved the same day I called Catherine was very helpful in booking the fix quickly"

"Even though SE had given us a quote earlier this year to get our water tank issues fixed, they didn't have record of that or the correct parts. The service men were very nice but told us they would call us back that same day to schedule the actual fix. That was 2 days ago and we have heard nothing back."

"Prompt service and Tim was so smart-knew what problem was fixed it and advised me what to do next time"

"Jim was friendly, knowledgeable and accomodating. He was real easy to deal with and related to our needs. He worked with precision and care and speed. We also appreciate Karen in the office when we needed to make changes."

"Tech was courteous and prompt"

"He seemed knowledgeable and knew the part whereas the weekend tech did not know what it was. Made effort. Polite."

"I trust James who does great job."

"I don't know why I was charged for a service call. You installed my boiler barely a year ago, and the water drain you installed leaked water all over the floor instead of into the floor drain. This was the ONLY reason for the service call, so why was I made to pay for it? The call was necessitated by failure to install the drain pipe correctly in the first place."

"arrived quickly and solved the problem"

"He has tried hard but the trouble has not been fixed, yet."

"He was on time, called ahead to tell me he was in his way, very courteous and answered all my questions"

"Timothy has been here before and we're always happy to see him. He is friendly, courteous and knowledgeable."

"Very professional and helpful"

"provided service requested satisfactory"

"The guys were very thorough, taking multiple readings and verifying with the field supervisor all along the way."

"courteous, professional, and solved my problem"

"MY REMARKS ARE MAINLY ABOUT CHRIS AS ORIAN LEFT TO GO TO ANOTHER JOB AFTER A BRIEF STAY HERE. CHRIS COULD NOT HAVE BEEN BETTER - SO PLEASANT AND POLITE,, THOROUGH, EXPLAINED EVERYTHING, SO PLEASE SEND CHRIS BACK IN THE SPRING/SUMMER FOR THE AC CHECK."

"James is the best"

"Derrick was very thorough in explaining everything to me."

"Rafael was great and is always very professional and knowledgeable."

"Keegan, very professional, courteous and respectful. Did a great service call."

"Liam was very nice and helpful and explained everything he was doing"

"I'm not sure which visit / activity this survey is supposed to be about. I had an annual furnace service on Dec 31. I had an Aprilaire 800 installed on Jan 2. I have no issue with the service on the furnace. I think the way the failure of the old humidifier and lack of service available and lack of discount on the new unit is not the kind of treatment I expected from Service Masters. I purchased the previous unit on Service Experts recommendation, something which should carry the weight of we support what we sell. But in this case, you don't. I have no issues with the installation work performed by ServiceExperts on the AprilAire. Regrettably, the installation was delayed because the electrician did not arrive on time. Eventually the unit was connected, but the process of installing a subpanel was delayed to some vague time in the future (which better be before the Air Conditioner is needed."

"The sales rep. was informative and offered the options that would work best for our home. The install team was very professional and thorough."

"seemed to be very thorough......I DID REQUEST JAMES, however as in all of my previous calls..."

"Jim is always professional and arrives on time."

"They were respectful and informative and I felt I could trust what they told me."

"Professional, courteous service."

"Both were friendly and helped figure out the problem quickly!"

"Liam was professional, courteous, and explained what needed to be done to solve the problem with the S30 iComfort thermostat."

"The tech provided thorough explanations of services he provided that day as well as suggestions for future improvements."

"They called to get a tuneup for my furnace then it wasnt working (the pilot wasnt even on) and come to find out the tech set something up where it burned out another part. Then they can and sold me a furnace and hot water heater which I now needed and the warranty isnt even included. You have to pay extra for a warranty on the units. To me if your selling something thats good quality then the warranty is included NOT EXTRA. Poor service from the beginning and I feel they ruined my unit Just to sell me another."

"Replace the canister and fixed the voltage so steam humidifier worked properly"

"because it was between an 8 and a 10"

"nice and professional technician and phone reps."

"Fast effective service"

"Quick, friendly service. Expertise."

"Technician was great and explained aspects of services and maintenance"

"My questions were answered"

"efficient, professional"

"Derrick is very competent and resourceful, and got my boiler fixed promptly. His work is reliable and he takes the time to explain what needed to be done, which I appreciate."

"Chris conducted a thorough comprehensive of both Lennox units, identified a failed control unit in one and a failing part in the other. Submitted order for replacement part. Chris is the best person you've ever assigned to our service."

"Rafael is thorough, personable, and professional."

"Liam called before coming to our house and let us know he would also have his manager with him as he was being graded on his performance. Both were very professional and went over their procedures and what needed to be done, etc."

"We had a furnace intermittent circuit boad failure that was obviusly very hard to diagnose. I know because I've been in this situation. He did not give up and ordered a new board and installe it."

"He showed me the list of things he checked on. It seems like he did what the furnace needs to keep working for a long time."

"The office called to let me know the tech would be at the later end of the appointment, which was REALLY appreciated! And the tech was fast and thorough, as always."

"Job was done well and expediently."

"Keegan is a very capable tech who answered all our questions easily"

"Rafael, first of all, remembered that he had been to our home 31/2 years ago. Very friendly, respectful and knowledgeable."

"After Orian we had pretty high expectations! Liam came in and was every bit as competent!"

"Educational, friendly, thoughtful, and thorough."

"Thank you for sending both men promptly to my home this past week for my "gas smell" complaint. The furnace was inspected and air quality tested and they found nothing. It helped allay my fears and gave me some peace of mind."

"Keegan was very courteous and professional"

"So far he didn't fix something that wasn't broke."

"Disposal was cleared, so it is working again. Metal piece the was blocking it went SOMEWHERE. HOPEFULLY not somewhere that will cause further problems. It took about 15 minutes, (maybe less). Price was pretty high for that ! $204"

"Liam was friendly, informative, and professional."

"Humidifier repair is working well. Christopher was friendly and did a good job."

"Rick was very prompt, personable, and professional. He did a great job."

"PROFICIENT, HELPFUL."

"I was very satisfied with the repairman but unfortunately don't remember his name. However, I strongly suggest that you include the $99 service charge in the combination service plan, since I almost didn't do it otherwise, especially considering I could have easily fixed the problem if I had known that it was caused by my replacing the filter, which should be included in the manual. It made me suspicious that this was just a strategy to charge for a service call for pretty much nothing."

"Tech arrived on time & did a good job. Did not call ahead of time to announce his arrival."

"I felt that Chris did a good job servicing our furnace and provided specific feedback about potential issues."

"The technician was very professional."

"Oryan was the best tech you have sent out here! He listened, diagnosed the problems and gave great advice."

"Thorough and friendly service"

"Technician was very knowledgeable and friendly."

"Keegan did an excellent job of explaining and giving us an overview after he finished the service.."

"The serviceman came to our house very quickly after we called and fixed the problem in a very short time."

"Took plenty of times to help me get the app set up on my tablet & get the humidifier working."

"Your on-site technicians where properly skilled and did a good job. Taking 4 days to get a blower motor was far longer than I expected. We don't live in the wilderness, 1000 miles from supply houses. I was amazed that you had the part UPS shipped from Denver. In my limited experience, most trades have arrangements with Denver supply houses that send their delivery trucks around the front range doing next day deliveries to their service company customers. Especially when the end customer is in "no heat" status. It is more urgent than needing a washer to fix a leaking faucet!"

"Keygen is very knowledgeable and professional."

"Efficient, timely,professional."

"Professional"

"Timothy took care of 2 boilers even though he wasn't scheduled to do that."

"James arrived even before the expected time..was efficient. Good sense of humor. Respectful. With a joking smile, he offered to change any lightbulbs in high places!!!"

"Everything was on time and correct."

"Courtesy and friendly."

"Timothy was prompt, professional, explain what we was doing and what he found"

"It seemed my furnace has been fixed. Time will tell."

"Rafael was within his time window, called first to say he was on his way and was extremely professional."

"I had called early in the day to get service because I had no heat. They said they could fit me in at the end of the day. We waited until about 8pm for someone to show up and I ended up calling to find out the appointment was never scheduled. It was 8 degrees outside and my house was nearing 38."

"After hours on a cold snowy night they came and took care of the problem quickly."

"Tech arrived very late, but with a good explanation and help from company to get him here at all. Quickly diagnosed a problem and made plans to order a part and fix it later."

"Very knowledgable. He knew what he was doing."

"We had a tricky situation, but I felt like you got techs here reasonably quickly all four times that it took to finally get the issue resolved."

"Keegar was professional and explained my report"

"The technician, was a young man with glasses. I dont remember his name and the signature in the paper work was ineligible. He was very polite, professional and explained in detail what he did."

"Chris explained the tankless water heater and the 50 gallon water heater."

"Thank you for your fast and efficient service. We are happy to have a new "go to" for plumbing/ HVAC!"

"Very good"

"Tim was familiar with my home. He worked efficiently and quietly. He got the job done and there were no issues."

"Dale is very knowledgeable and excellent at his job."

"FRIENDLY EFFICIENT SERVICE"

"Great service and attitude by the technician."

"The tech was on time, clean, courteous and answered our few questions with NO hesitation."

"The maintenance check work was great. Keegan was very professional, he identified the bad parts of the heater and explained why they should be replaced. The parts were ordered and I'm looking forward to the installation."

"Orion was on-itime, cheerful, efficient, and explained exactly what he was doing and why."

"Liam was very professional and extremely knowledgeable."

"Liam was very helpful in explaining things to me. Patient."

"Orion did and outstanding job. He was timely, friendly and courteous. He was very patient with me and my questions and did and excellent job explaining things to me, including taking a few minutes to show me indoor and outdoor components of my system. This was one of the best service calls I've received from any company."

"The first guy didnt do something and I had no heat. You should teach your employees to check that the heat works before they leave!"

"Courteous service person and clearly explained what he would do and what he did. Explained new service plan and I opted for best plan."

"We always have a good experience with your techs and staff."

"He was very thorough and informative"

"The service was good, but your parts and labor charge for the furnace surge protector, Intermatic AG3000 is severely over-priced. I was charged $189 for a part that I can get on Amazon for $55, and the installation only took about 15 minutes."

"Service was great, but office had told technician that it was a 'no heat' call instead of a general maintenance."

"Keegan performed diligently, with knowledgeable, and professionally to analyze and repair a humidifier issue that had perplexed several previous technicians. Keegan was courteous and conscientiously replaced items that needed to be moved to their original positions, closed doors, and turned off lights where he had been working."

"Knowledge, honest, did not try to force a sale on us, polite, and friendly."

"Everything is working now!"

"The technician was wonderful! Very kind, informative, courteous!"

"Punctual, answered all my questions, seemed competent"

"Victors professional manner"

"Technician was very friendly and prompt."

"Rafael was courteous, professional and very knowledgable. I appreciated all that he did to do such a fine job. I also want to thank Kay in the office for being able to set up this appointment. She was a pleasure to work with."

"Orion arrived on time, and was polite, courteous, and helpful. He took the time to explain everything in detail, which I appreciated. While it appeared he fixed the issue yesterday, it resurfaced again this morning. I'm going to give it a day or two to see if it sorts itself out, and if not, I'll have him come back to fix it for good."

"He is absolutely excellent"

"Great knowledge w/ the problem, offering solutions to check 1st, and professional."

"Liam is the best service technician we have had for tuneup service! He helped diagnose noises in our system much more effectively than prior techs, and helped recalibrate the humidifier. His knowledge and helpful attitude are greatly appreciated."

"Skilled, communicative technician."

"timely and professional"

"Technician was friendly, patient, and explained what was going on with furnace in a way I could understand."

"Liam was very professional and personable and did a great job! I recommended him to my neighbor who will be calling to schedule her furnace tuneup as well."

"Victor was prompt and worked efficiently and professionally."

"James explains what hes going to do, whats needed and whats not. Pleasant."

"They were very pleasant, informative on what they were doing, and took time to answer all my questions."

"Rick provided the correct part to fix my toliet problem"

"Polite service person. Took a long time doing his testing. Wasnt such at first if he knew what he was doing."

"Liam was great. Very friendly and knowledgeable. Explained things well."

"Pleasant SE rep: Chris. On time and called ahead. No mess left to clean up."

"The technician was friendly and took the time to explain a couple of things to me when I asked a question."

"Liam was pleasant, professional, courteous, knowledgeable and on time."

"They did well as far as I can tell"

"Technician was responsive, prompt and did a good job"

"Prompt. Professional. Personable. Competent. Great work as always!"

"Very please with serviice and promptness."

"It was a thorough check up and my water heater even got flushed"

"Not perfect but pretty good. Tech was not made aware that furnace filter was to be included in the price. We didn't get started quite on time and I had asked to examine to examine what came out of the ducts but that didn't happen."

"Rick was very friendly and helpful. He diagnosed took care of the problem in a matter of a few minutes."

"Mike very professional"

"He did what he needed to do to fix what the last guy you sent out. Liam, likely messed up. We were extremely unhappy with Liam."

"Original appointment was not properly entered into system, so had to call that am to schedule later appointment that day Other negative was that technician did not have a replacement air filter for the smaller furnace (we have 2)"

"Liam was great. Although he showed up 1 hour late for an 8:00am service call. The young man who came with him was useless. Just talked and talked (to Liam) and made the service time go on too long. Is he a trainee? Don't train him on our time."

"Liam was very courteous and polite. He demonstrated his professional knowledge and skill when asked : what is this noise in the furnace and AC compressor system...he knew right off the bat what it was and explained what was happening when the system started-up. He further explained that it was normal and not to worry :-}"

"Always courteous and helpful. Quick response to get us back up and running."

"Arrived when scheduled, courteous, professional, and answered questions"

"On time and very professional."

"Same day service. VERY competitive price. Technician showed up early and was very efficient and knowledgeable and speedy!!!"

"The technician was very thorough and was willing to answer all of my questions."

"Chris was efficient & provided info re the furnace filter"

"Liam did such a great job explaining things to me as Walt always did these things. And he said that if I sell my house within the next year not to let any realtor tell me that I needed a new furnace. Mine is fine."

"He was efficient, nice, and explained things."

"Derrick hung in and figured out the problem."

"Knowledgeable and professional"

"I felt as though He was trying to sell me things that I had already discussed with previous techs. Also last year's tech cleaned my furnace, this year I was told it would have to be taken apart and cleaned and it would cost an extra 250.00 dollars and I would have to schedule it to be done."

"The technician called to say he would arrive shortly and he did. He was very pleasant. He communicated well with me. He serviced my furnace and air conditioner and seemed to take a reasonable amount of time and not rush thru the job."

"Kept me apprised of what he was doing and why."

"The site visit was for a quote to install a gas line for an internal fireplace. The rating is based on the quote I received which was 2.5 times more expensive than the most expensive quote I received from 3 other company quotes."

"Jim showed me what was going on with the drain and took care of clearing out the clog!"

"Tech was prompt and on time didnt try to sell me anything said , showed me the filter,didnt have to replace it but I did for the winter."

"were extremely nice, professional, honest, and they all showed great pride in their work. . They found the original construction pushed heat and AC into the bathroom. They installed a small piece of metal above the register to divert some of the air. Now I get great AC and heat upstairs as well as downstairs."

"He was very thorough and explained every step he performed."

"Orion was an excellent technician. He appeared to know what he was doing. Took the time to explain about the parts and how they worked."

"Excellent response time, courteous and knowledgeable technician. Liam did a great job of troubleshooting and installing my replacement thermostat. He was a pleasure to work with."

"From initial inspection to completed install the work was professional"

"I've always thought the Service Experts techs were excellent - the one we had earlier this week was no exception."

"Everything done well & efficiently."

"It took 3 times to fix for a simple plumbing Job."

"Friendly, efficient, very professional"

"Christopher was very polite, informative and thorough."

"Orion was very good - highly recommend!"

"Tim is efficient, smart, clear and enjoyable"

"He was very nice and efficient."

"Chris need almost in an instant what the problem was with our furnace. A true Pro!"

"Prompt, courteous, competent, knowledgeable"

"Chris explained all options very well with know pressure with sale tactics."

"Chris displayed knowledgeable professionalism and courtesy."

"James explained everything in detail as to what he was doing"

"He immediately found the problem."

"Technician explained the problem, solutions, and expectations in clear terms. He corrected the issue as well as providing a brief overview of how the system works. Topnotch service."

"Technician showed up as scheduled and took care of the problem immediately."

"They created and left a mess of drywall and didnt ask about pipe placement outside. The job wasnt done right the first time and we failed inspection. The second time they were to come out they were hours late and just showed up without a call. I had to call the office to find out where they were."