Service Experts Heating & Air Conditioning Reviews

"The guy came said he has to go and never came back"

"Jonathan was great: super professional, courteous, and timely."

"Another technician had to come out a few days later and replace a capacitor that should have been replaced in the original repair. We were without A/C for 2 days. Also, I was told the trip charge would be discounted by $50 due to a coupon, but was charged the full $99 fee."

"was not in the room where work being done. feel good that work was done o.k. though"

"My hot water heater just split open. Of course this was an emergent situation. I called and a technician arrived within a couple hours. The replacement and repair was completed within that day!!"

"Techs are very good at explaining what they did and explaining what we may need next time."

"Professional interaction with everyone, experts in the area they were servicing the house"

"The technicians did their jobs well. The part was very expensive & I dont know if it really had to be replaced or not, but took their word for it, so I have reservations."

"Tech was rude and left in the middle of the estimate and never came back. He was on the phone for most of the consultation also."

"Technicians were competent, respectful and friendly"

"The technician who preformed the thermostat replacement was most knowledgeable, polite and professional. A definite positive reflection on your company!"

"All the Service Expert guys were very professional and helpful - taking the time to explain the systems and each phase of the job they were working on. Darren was helpful in explaining the Service Experts financing program/savings it provided."

"I have never received a quote. There has been no followup. How would I know if you offer good pricing - I haven't received any quote or followup. I will reconsider my answers here once I get a response."

"The tech that came most recently, informed me that the previous tech (Abraham) had been let go and did not do a proper job during his inspection. When I asked the tech to please then recheck the numbers, he was very "put off" by my request."

"Honestly super disappointed. Our AC went out Tuesday we had a tech from your team assess the AC and was told we needed over $2,100 to get the AC going again, let alone secondary components that were supposedly going out as well that was roughly another $4,000+ to fix. I was then presented an AC and Furnace replacement of roughly $14,000!!! I immediately was red flagged and had another AC group come out and assess and only component I needed was the capacitor..... Which was $350. Much less and honestly I'm blown away at what my wife and I experienced. This other team made sure to try there best to get the AC going as we have a baby in this high heat... We basically threw our $200 service fee away to have nothing fixed super upset."

"I was very satisfied with the two workers that did the job."

"I made an inquiry on the website to get air conditioning on Thursday and Darren came out on Friday. We had workers working on the install by Saturday and the whole thing was finished by Monday. Everyone was really professional and knowledgable."

"He found the capacitor out and replaced it."

"The diagnostic was in error and no repair was made. I was quoted prices to replace my 7 yr old ac and HVAC system (that is perfectly fine), and then charged $99 for nothing. A second ac company came out that afternoon - diagnosed the problem - had the $145 part in his truck, repaired my AC and we have air again."

"super friendly service, on time, great price"

"The technician arrived at 445 after being told our window was 10-noon. Spent less than 30 minutes diagnosing issue. Diagnoses came back needing close to 2K in parts and service for a unit I purchased from you 6 years ago for close to 30K. I called another independent HVAC repairmen who coincidentally used to work for you who came out and fixed the unit with no new parts needed for $300.00. It's obvious you are a sales organization first and foremost with very little attention to detail. I don't know how else to state my dissatisfaction. I wish I had used a different company years ago as I feel like I was taken for a ride."

"Yall didnt do anything and never came back like you said you would."

"Zach was courteous, friendly and very knowledgeablehe provided detailed answers to my questions. Provided fast and competent work."

"Prompt, courteous service"

"Tech answered questions and provided options based on our concerns."

"He was very efficient and completed AC tune up just fine."

"You are a scammer. I hav e proof. Do not contact me again!"

"Technician came to the wrong address and then thought we were not home. Lots of delay and wasted time."

"Technician knew exactly what to do to resolve the issue"

"M & M had come over and said it was a bad fuse. They installed fuse and never took the A/C panel off to check the power. Your service tech took off the ac cover and found the problem, a switch inside that was defective. He removed the switch and prepared the ac to turn on without a switch."

"Did not fix problem and left furnace and electrical panel in disarray"

"Both technicians were courteous, professional, and provided specifics about the installation."

"Zach got our evap cooler working very well, with maintenance and quick work. He's very communicative and professional."

"Chris and trainee, John, make a great team.John was smart to check/verify info from my hvac system on his phone."

"Only company to come to my residence and look at my problems"

"Guy was very nice and informative. However, labor rate of $350? No ability to get replacement parts for my A/c and you are a Lennox dealer. Frustrating."

"Excellent tech, concise comments by CHRIS on visit to determine problem with A/C system @3355 Long View Blvd Longmont CO 80504 on 6/15/21 when asked."

"The installers were personable, professional, and proficient."

"Chris installed the valve head without any problems. Leading up to the install there was some confusion abut what needed to be done and the total price."

"Mason was very friendly and knowledgeable. My options were explained in detail. Service was amazing."

"misdiagnosed the problem"

"Zack was very Professional !"

"Kegan was wonderful to deal with and very efficient. The problem was ours - we had neglected to change out the filter. He was very gracious about our blunder."

"Wow! Not even sure where to start. 1) being sent to collections when I paid the bill immediately in 2020 (you have never left my house without me paying) 2) taking months and months and many phone calls to get resolved. 3) have a lovely technician come on Sunday whom I wouldn't have had come but he assured me I had a maintenance plan 4) being told the next day that I didn't have a maintenance plan. Thankfully the tech gave me maintenance plan pricing. 5) Paid $400+ and calling and having no one know what was going on... 6) having a tech call and not have any idea what is going on. 7) thankfully we asked the tech that came on Monday to write us a receipt so we could explain what was going on and what we had already paid for! 8) Being told Tuesday we were the highest priority then calling Wednesday and being told the call was on 'hold' because the line was frozen when we called Tuesday afternoon and had said it was thawed. 9) Basically, the worst customer service! I have bought a new HVAC system from you as well as TWO water heaters. You will not get my business again!"

"He did the work quietly and efficiently and was on time."

"We had blue die out all the Faucets after this cleaning. It is gone now but a heads up would have been nice!"

"Very knowledgeable"

"I'm happy with their job."

"Abraham was pleasant, considerate, and respectful during his visit to check the heating/cooling system. He also clearly explained what he checked and the results of his checks/inspection. This survey website REALLY SUCKS!!! I've tried several times to submit a response, but your site always bombs."

"Knowledgeable and efficient"

"Abraham is very conscientious and skilled"

"He was very thorough and professional."

"Highly qualified tech"

"Zach was knowledgeable and competent. He answered my questions thoroughly. I hope he is my technician next time!"

"Mason did a quick survey to determine issue/problem and later Zack did a professional install condensation pump unit...super job guys...thanks! ed :-}"

"He seemed thorough and very polite and respectful."

"Richard was very knowledgeable about the equipment he was servicing. Answered all my questions and offered advice for future maintenance."

"It seemed Abraham was very conscientious and attended to details in the servicing. He was personable and told me what he was finding"

"I was scheduled promptly when I called. My technician called me to let me know he was on the way. Arrived within the scheduled window, was very courteous. Explained and showed me what he had done and wished me a good day. I can't remember his name, but that is not his fault, he did tell me, I just have a horrible memory."

"Abraham is great . He is very professional and friendly."

"SE tech, Richard seemed very knowledgeable and very pleasant with the customer during the scheduled services. Answered customer questions and gave feedback information."

"I was very impressed with the technician, Max, who came to check my air conditioner. He was very courteous and explained things to me very well."

"efficient and called to verify appointment."

"Polite, prompt, conscientious."

"Service was fine. Rated a bit down because a call to discuss thermostat settings was promised and not yet delivered. Servicing Technician said he was not knowledgeable about thermostat programming, hence the promised phone call."

"He explained how my furnace worked with recirculating water. Also mentioned humidifier probably touchy"

"Every Thing went great"

"Didn't come with the necessary ladder and floor protection which I had requested when I made the appt"

"The initial visit had miscommunication and they left a mess in the area. After I shared this information, they fixed the problems! Love working with people like that!"

"Tech forgot to reconnect capacitor to blower motor and he did not test the AC before leaving. This caused me to lose heat for a period of time until Maximus came next day to fix the problem,"

"This is a rental. Your receptionists sent me the incorrect invoice saying the service was not done due to weather at 2050 Arkansas St, but my tenant said the service was done. The tech left dirty carpet from his ladder. Very disappointed."

"Excellent service by Mason. Thorough explanation of his recommendations and very patient answering all my questions."

"I am very happy with the service. Your techs are polite, respectful, and professional. I am not happy with the updating of my account. I own and am the property manager of this property, yet I have told two of your receptions to update the records. Even this survey has not been updated and will not allow me to insert my phone number."

"It would have been perfect, but we were freezing in the afternoon because they erased all our programming and it was 63 inside and 32 outside."

"I believe he is a good service person"

"Mason was very good- knew his job, was pleasant, and friendly."

"Max and his working partner came in wearing masks and booties, were knowledgeable and reassuring about my air conditioner, did a good job cleaning, and were completely professional."

"Major scam attempt and realized that have been scammed over the years"

"He knew what he was doing and he didn't try to push and extra features on us."

"Friendly service, on time, efficient, informative."

"Helpful technician."

"Maximus explained why it was not feasible to drain hot water tanks. Discussed options for replacement very clearly."

"I very rarely give a perfect rating."

"It was hard to contact the person who was installing boiler when they came the main person installing was in a hurry to do family stuff instead has gas leak and he he said no it will go away he just hooked up gas line but no we had a major gas leak it took all day to get someone out to fix it and come to find out the line hooked up was too short but person temp fixed it well guess what our house could blow up wow are you heari g me house blow up if we didn't keep doors open to get gas to escape so we had to be careful not a happy person for sure it has cost alot to have a new boiler so better communication with each other and make sure job is top notch done before leaving"

"Chris, was very thoroughly during the inspection of the A/C system. He made excellent recommendation and answered question that I had."

"the sales person was easy to work with and i appreciate the long-term customer discount"

"Did the maintenance part fine, recommendations were very expensive I thought."

"Staff have been exceptional at helping me out with furnace issues and trying to determine best fix."

"Chris is very to follow up questions"

"It took 3 days before a technician could come to my house even though the roads were plowed a - also the labor estimates are exceedingly high"

"Timely, courteous, thorough."

"Very qualified, thorough, efficient and courteous"

"Very professional"

"Multiple trips to get humidifier working properly, another trip now required to replace the unit!!"

"Mason was prompt and knowledgeable."

"Scheduling was prompt to accomodate us."

"I was very satisfied with the temporary fix that the technician did late at night so that I would have heat for the moment. Unfortunately, I have forgotten his name. He was outstanding. He left my house at 10:40 pm & had 3 more houses to visit! Unfortunately, the estimate I received the next day from Curtis was thousands of dollars above another estimate I received. You were great for emergency service but not for buying a new furnace & ac."

"The dispatchers were professional, friendly, and kept me informed with call backs through the whole process. The technician Wayne who completed the service call gave me clear explanation of all his findings and left with the system up and running with no further problems so far."

"Nice having someone come out late on a Friday"

"They really sent the Cavalry! At one time we had four different Service Expert exceptionaly well outfitted trucks at our home. It has been hitting 12 below this week during an artic blast and they really came through. Chaz and his team were and are awesome with a CAPITAL A."

"See email about cancelling services"

"Length of time I was told the installation would take of a little more than an hour. In actuality it was more like 5 hours and required 2 visits."

"Chris seemed very knowledgeable about Boilers and made some adjustments that helped with heating."

"The problem was not fixed - technician said he will order parts. As of two days later, parts were still not ordered. Technician said I should consider leasing a new furnace, when mine is 6 years old."

"I'm surprised and disappointed That Climate Masters doesn't stock parts for the equipment they sell. Our furnaces is 4.5 years old and has gone out on the coldest stretch of weather this winter...and we have to get through a weekend of below zero weather waiting for parts because distributers are closed."

"Charged $250.00 for a 5-minute drive and 2 minutes to light the pilot light. Your company is right up there with Applewood in overcharging the customer."

"Helpful"

"Here early than expected. Got job done quickly. SE scheduled part installation without our followup."

"Hard to fix an old worn out furnace"

"Have been here twice for the same issue, and still NOT fixed. very frustrated!!!"

"Chris Fitzgerald went above and beyond the purpose of the visit. My furnace wasn't functioning properly and this had been going on for 10 days while my other HVAC company scratched their heads and proceeded to replace one part after another. Chris was there only to offer a 2nd opinion about the need for the replacement parts. HOWEVER, in 15 minutes, Chris found the cause of the problem and fixed it. Furnace is now working properly. THANK YOU!"

"Chris appeared to make every effort to figure out what was happening with my system. Felt confident with his services."

"they did an excellent work"

"Knowledgable and polite"

"It would have been a 10 but the Thermostat Time had to be reset after technician left. Note: the technician who did my maintenance checkup in November should have advised me that the Humidifier canister needed to be replaced."

"tECHNICIAN WAS VERY EFFICIENT. ONLY PROBLEM - SHE NEGLECTED TO TURN WATER BACK ON FOR HUMIDIFIER."

"The overall knowledge level of Wayne!"

"Chris used shoe protectors and he used a mask He explained to me what he found as far as the condition that the boilers are in. He took care of a boiler that is very hard to service. Thanks to him!"

"he said I shouldn't be worried about the corrosion on our boiler but I'm still worried about it"

"Price gouging by Wayne Call me for info 3039441007"

"I've had great service from Service Experts since they were Climate Masters. My technician today, Chris, was exceptional helpful and even educated me on trouble shooting issues that might arise for my boiler system."

"Chelsea was very efficient."

"Max was fantastic! Cheerful, competent, polite, and quick. I'd give him an 11 if I could."

"Maximus was personable and knowledgeable and efficient."

"He was thorough and did a great job talking me through everything. I also appreciated that he didn't try to up-sell me anything. Specifically, he looked at the filter, told me they typically last 6-12 months and that (since I'd gotten the highest end filter) it would be fine not to replace it until the next check up."

"Arrived on time, finished job in less than 30 minutes, very courteous"

"The technician was prompt, efficient, professional, and gave a good explanation of the service performed."

"Someone showed up and thought they had fixed the issue and they had not, I then asked them to send a late night tech and no one showed up. It took 24 hours for someone to finally show up and fix the issue. Ive had a really hard time reaching someone for a receipt as well."

"I'm a long time client and I have 4 furnaces/4 AC's. Chris is the tech who always services my units. Since I have so many units and I want Chris to do the work, I had to book and an appointment 6-7 weeks out. Mason did the work; no one called/texted/emailed me prior to the appointment to tell me that Chris was out sick. I only found out when Mason called to tell me he would be at the house in 20 minutes. This is no reflection on Mason; however, this is poor customer service. I should have been notified prior to the visit and given the option to reschedule with Chris."

"tech did not reset furnace after service, had to return and finish job,things turned out fine..."

"The tech (Chelsea) doing the furnace inspection/tune up was great. I did run in to a number of problems on scheduling the service and so far haven't received followup on suggestions for repairs to the unit."

"Tech was very professional"

"I remain confused re: function of the humidifier. Aft the first visit there were no LED indicators showing. After the 2nd visit "idle" shows, but I have no way of confirming operation. I assume I should be able to select humidity level (40%), but have no way to do this. Only dehumidify shows on my operational panel."

"Technician arrived on time and provided a detailed report after servicing the unit."

"Things are being replaced and what seems to be keep on being replaced. Technician does not have history when coming in. When asked this time was told system was down but would get a call back that day or next day. Never got the call."

"Timely, courteous, efficient technician!"

"Quick informative good price"

"Very thorough"

"Showed up, were professional, gave me a great referral for service."

"Chris was punctual (early), courteous, and efficient."

"Furnace was working before maintenance and then after was not working. It is not clear what the problem is, different technicians suggest different items. Further, a trainee worked on the furnace not Chelsea. Unsure if he caused the issue."

"your tech was able to resolve our issue quickly, was polite and helpful."

"Always had good service!"

"Efficient, polite"

"Technicians were friendly and considerate. They explained what was done and made recommendations for our humidifier replacement."

"He came in and did the job."

"Tha actual service provided was great, the downside was that the filter had been promised, but we had to call and remind you."

"Technician stated that the parts needed were not covered under the Lenox 10 Warranty. After 21/2 hours waiting and talking to Lenox, It was determined that the cost of parts were covered under the warranty. Tech should have known this. However, the cost of over $ 400 to installed the replacement parts is out of line as is the cost of a new filter at $180. NO WAY."

"Conscious and takes pride in his work"

"On time, clean and fast however, next time don't send a saleman along."

"Knowledgeable, kind and caring."

"He was prepared, on time, courteous and professional. Respectful with a mask and shoe coverings. Nice guy to have in our home! Thank you, Tim"

"He was efficient, seemed to know what he was doing, and did a good job."

"Perfect"

"Tim did an excellent job, very courteous very professional..."

"Chris was awesome! He took the time to explain and educate on his services."

"Knowledgable and efficient."

"Got the dead water heater replaced and we have hot water again."

"I was happy with the technician who came in the evening. The first technician for the scheduled appointment should have been the one to check all of my zones rather than me going upstairs and checking just two. This may have prevented the second visit in the evening. I am happy to help but have learned my lesson now. Please tell your technicians to check to see if all zones and devices are working rather than relying on the owner to do the running up and down the stairs turning the boilers zones on. Hope that makes sense. Call me with any questions you have about the two service people who came out. Thank you."

"They didn't try to sell me anything. And they were thorough in changing the thermostat to allow humidification."

"My appointment was changed without notification"

"arrived on time; service was done quickly with minimal intrusion; everything was explained clearly and questioned answered."

"Timely, professional and friendly service"

"The tech came out on a holiday & was very responsive and helpful"

"Professional and Courteous"

"First time with new person and he seemed to do very well, was clear about what work he did."

"Always satisfied with customer service and tech that are sent."

"She arrived on time and did excellent work."

"Because these men gave me great service in installing a new hot water heater and Dario was in charge of the work with Anthony being in training and I know he will be very good as he is a quick learner and having someone like Dario to teach him. Dario, really knew what he was doing and did a super job and had the knowledge and expertise in performing this job efficiently and well. They were both very respectful and used masks, gloves and even foot coverings when they were in my house. I really appreciated that especially now during the COVID issue. Thank you!"

"Quick, clean, knowledgeable service. My system is in great condition and I am confident I will have no issues this winter."

"Keegan presided gracefully over the funeral for my AC, and talked me through the exceedingly complicated process of your "Advantage" program. Dario and Anthony spent 9 hours, mostly in this killed heat, installing my new AC/furnace, keeping me posted on what they were doing, and being kind to my cat. And nowI'm COOL!"

"Wasted an hour calling back to shop for answers , did absolutely no work and we got charged $207. Total ripoff"

"They did a nice neat job."

"My A/C unit (outdoor) is not turning on after the service and my house is 82 degrees with the A/C on"

"My AC was freezing up. The tech and estimator to me I needed a new furnace blower, circuit board and a new AC unit. The Service Experts estimate was between $12,397 and $18,070 depending on the AC unit. On line the 4 ton Lennox 16 unit online is $2,800; the bit was $12,397. I talked with another AC company and they said replace the $8 air filter. I did and the AC is working perfectly now. This seems extremely unethical that Service Experts would try to make me pay $12-$18K when all was needed was a new furnace filter to increase the air flow. I had to pay over $200 to have Service Experts try to scam me. I've been a customer for over 15 years, never again would I trust this company. Its as close to stealing as posible."

"Appears to be knowledgeable. They addressed the issue appropriately."

"Hard workers, good explanation for homeowner"

"He was thorough, informative and engaging"

"You guys are awesome! As a landlord with multiple units, I use your business for all of my HVAC and plumbing needs. You offer the quickest and best service EVERY SINGLE TIME! Thank you so much!!!"

"George was very delightful, knowledgeable and detail oriented when explaining the required services to be performed. He did a great job cleaning afterwards too. Very professional and it for sure showed that he took pride into what he does. Thanks George for your help."

"Chris was polite, explained everything about my AC and fixed it"

"The two technicians were helpful and kind."

"Did a good job."

"TECH PROFICIENT, ORGANIZED, POLITE, ON TIME."

"After the on-site inspection of my water heater, I was told that day that I would receive an estimate for a new unit "working on it that night". That was July 8th. I called Monday to remind the CSR that I have not received any estimate as promised and was told that the local office would be contacted to respond. Still no response. Customer service has significantly degraded since the original Climate Masters was acquired. May be time to revisit who maintains, repairs, and replaces my 3 furnaces and A/C units."

"It took three visits over a four day period to solve the problem. That may have been necessary but it felt like a bit of a wander. On the positive side, the booking service was responsive, the technicians appeared competent, and the organization dealt effectively with a very frustrated customer, and stuck with it to a final conclusion."

"very thorough and very helpful"

"I asked to be called both days before they arrived and neither technician called.I had to open the door.Timmy was able to fix the thermostat but did not have enough freon to put into the air conditioner.I had to wait till Monday to use my air conditioner.Timmy said someone else would come on Friday to fill the air conditioner.I called and was not able to talk with anyone and no one ever called me back."

"Keegan was professional, courteous, and cordial during his service visit and explained what he had done and the (good) results he obtained from his diagnosis."

"Tim was very courteous, attentive to health concerns, and helpful. He also explained what he was doing, which was much appreciated."

"Dale was quick, friendly, and honest."

"No complaints. Service complete, prompt."

"Courteous, efficient, and thorough service"

"Tech was late from given "window" with no pre-call. Still waiting for copy of inspection report (promised e-mail). Tech never wrote down any results during inspection. He said pressures were OK although never measured with gauge. Expect report will have "OK checkmarks" for all measurements."

"Scheduling was not a simple process 2 technicians to come out to tell me the same thing but provide no fix, rather than a band aid. Wish notes about a customer were read more thoroughly to eliminate wasting time During the installation process my ceiling was dented"

"Very professional, clean, informative, and knowledgeable"

"Tech was a little condescending when talking about the age of my equipment and what needed to be done."

"The service was professional. They checked my a/c and got all information needed."

"I had you to my house a number of times, the past ones two in May and then two days ago this June because the AC and heat was never fixed. Two days ago he bypassed wiring, screwed all up. Said the thermostat was "probably" shot and a plug was burned put. He never even looked at the thermostat but wanted to sell me a new one for 600.00. The same one is 34.00 at HD. He wanted to replace the burned out plug for $129.00. I bought one for $10;00 -- Ace Hardware. He left me with nothing working at all. I just had a AC & Hearing man and he said he fixed everything for $120.00. The thermostat was fine. Your company is a rio off and I will share my experience on Facebook. I don't know how you can face your loved ones at your absolutely terrible service and prices."

"Timothy Griffin, the technician that worked on our AC unit, was excellent. He was on time, professional, courteous, and knowledgeable. He quickly deduced the problem and had our unit running again within 15 minutes. He also took the time to explain to us the problem and how we could prevent the problem from occurring again. We will definitely ask for Timothy again for our next service call. Thank you Timothy."

"The technician is professional and knowledgeable. If he didn't come in late the score would be 10."

"Everything was very professional from the sales call to the installation."

"I thought Tim would provide more information and get me signed up for the maintenance plan. we still want to sign up, but we'll do so after looking at the website. It would have been nice to get a printed page with our options."

"James explains what he is doing and always asks if I have any questions or concerns. Excellent technician, and I will request him in the fall."

"Techs were polite and took precautions to protect my carpet. They removed all the old equipment and packaging and left the installation site and my back yard just as they found them."

"I appreciated the job he did and the patience when I was a few minutes late. The only reason that I didn't give him a 10 was that he left both the back screen and sliding door open when he left and I didn't notice for almost 3 hours so I ended up providing a haven for the insects and cooling the outside air. The last time he comes inside, he should close the doors."

"Chris did a fine job. But I am a multi-year customer and I pay a monthly fee to cover biannual servicing of my evaporative cooler. I had appointments pre-scheduled for June 3 and October 1 made months ago. My understanding of the plan is that it would cover these two service appointments as I started up and closed down the cooling season, and that I would be given preferred pricing on parts. I received a call 30 min. before the June 3 appointment that the company could no longer service the cooler because of its roof configuration. Happily, the technician reluctantly agreed to get me up and running for the summer, installed a small replacement part and gave me a bill for $250. I was told I would have to locate another company for the next service and that the October appointment would be cancelled. I spoke with office staff asking that my monthly fees, designed to cover the service, be refunded, as I paid a generous price for the service visit, which I understood was covered by the monthly agreement. I was told that that would not be the case and that I would not receive the requested refund. The handling of this change in policy was poorly thought out and unfair. I will not be using Service Experts again or referring the company to others; I suspect that other affected customers will share my feelings. If given the opportunity, I will share this assessment in independent reviews. James Young 719-651-5915"

"Liam was helpful, knowledgeable and informative. HE arrived on time and did his best to work towards a resolution on my issues. However, a part was needed and liam indicated it would take a few days. Two weeks later, and 3 phone calls to the office and i still haven;t received a response. Hence, my lower scores for the overall service. VERY BAD follow-up. Makes me think!!"

"He provided feedback on the air cond unit nobody else has!!"

"Covered everything very personable and understandable"

"always professional and caring"

"Original appointment had to be rescheduled due to lack of help to move equipment. Toilet removal fee of $150 didnt include re application of caulk."

"Liam very courteous"

"Service was very efficient, actually early to appt. and mask and booties."

"My first appointment was for my yearly check up on the furnace and air conditioner. I did not know that this appointment was going to take an hour and a half until the technician showed up to my house. At the end of the service I was then told that my air conditioner had a leak and that the technician, Tim, was not able to fix it but that he would have a service tech out to my house that afternoon to make the repair. By 5 PM no one had shown up at my house. I then called the office and the gal that took my call did not see any notes about having to need a repair man to fix a leak. She told me that she would look into it and give me a call back. No one called me back so the next morning I called the office again. I got a different lady and she told me that again there were no notes on my account regarding any repairs needed. I again told her that I was told there was a leak in my air conditioner and I explain to her the details of what was happening. I had to make another appointment with her but couldnt get anybody to my house for another two days. Unfortunately I wasnt going to be able to be home but I was told that wasnt a problem as long as I had the Linux app on my phone which I do. The day of my appointment I had a window from 10 to 12. Nobody showed up during that time span so I again called the office. I was told that they were running late. I finally got a call at around 130 and was told that the service tech, James, knew nothing about a leak. His information was that the coils needed to be cleaned. When he arrived at my house the air conditioner had turned off. And he was concerned that the computer board needed to be replaced as apparently this model of air conditioner has been having a problem with this board. He did get the air conditioner turned back on and then noticed the pressure on the air conditioner was down and did let me know there had to be a leak but that hit he had no parts or time to make the repair. He then filled up the coolant with around 2 pounds of pressure. He then told me he would make sure that the office knew that I needed to have a technician to come out and repair the leak. I waited one business day for someone to call. And guess what. No one dead. Surprise surprise. I then called on Tuesday and spoke to Wayne. Again there was nothing written in my record and he told me that he would speak to both Tim and James. I made another appointment for this coming Friday. I have no idea whats actually going to happen at this appointment or if anyones going to even know what is going on. It appears to me the right hand has no clue what the left hand is doing. Unfortunately I am an advantage customer so I am stuck using service experts. My furnace and air conditioner are only one year old and I wouldnt have expected a leak. But even with the leak as an advantage member I wouldve expected top right service not this circus act. Im very disappointed and Im not looking forward to working With this company for the next 10 years of my contract"

"Job want completed satisfactorily and everything was explained."

"PROMPT EFFECIENT"

"The service tech performed excellent"

"Very professional. Answered all my questions"

"Prompt. Professional. Knew his stuff and was done quickly. Attention to detail. I recommended him to my neighbor who needs work done."

"Thorough, unusual in relating to us throughout, at our request assessed age and condition of both hot water heaters, presented your ultraviolet option. So good that it would be great if he was assigned to us. However, all your techs are great, it's just that Liam was beyond outstanding! Dean Schooler"

"I always like James as he is very straightforward on how things stand. He told me I likely need to replace the AC unit. However, when I called the service experts office today, no one seemed aware of this need. I am hoping James will pass on information to the right person so I can get quotes on options."

"Keegan explained how he serviced my air conditioning unit and what the number ratings meant. He also centered it on the cement plate outside."

"Professionally performed service."

"Rafael was personable and helpful."

"tech was quiet and efficient, but told me some things I didn't know about our systems"

"Just wish would have fixed the hole in the ceiling"

"Rafael is courteous, neat, answers all my questions, respectful of my property, and most of all extremely competent and I always request him as my technician."

"Liam was courteous and seemed knowledgeable and efficient."

"Liam is a polite and friendly young man. He took care of the service and was very efficient."

"Keegan was efficient, and answered any questions I had. My only disappointment was that I had requested Liam, who had done my previous two tune-ups. However, this tune-up was done thoroughly, and he took all necessary precautions due to the coronavirus."

"Technician very considerate about us."

"Open item, plumber needs to find parts for repairs. It's hard to pick a fair rating for this question and a number of the following questions."

"On time, great customer service, answered my questions, did thorough job"

"he was through, neat, respectful, informative, able to correct the situation"

"Victor provided information on how to keep our AC unit clean of cottonwood through the spring."

"Rafael was very personable and did a good job of answering my questions."

"Liam was so great to work with! Answered all of our questions, did a thorough job, was pleasant, and we'd definitely like for him to be our regular technician for all our future needs!"

"Liam was professional and knowledgeable. He worked hard and was very friendly and easy to communicate with."

"Polite through and informative"

"He was brisk, answered questions and seemed to know what he was doing."

"Great service. Explained all the findings right away."

"Technician did not automatically wear a face mask. I had to request it."

"James is very customer oriented and does a good job."

"Safe and complete"

"Both were professional, and made me feel confident in their work, and in caring about their work."

"He explained and showed me what he was doing and why"

"Liam did an excellent job."

"I actually havent used my AC yet but technician was on time, respectful, using Covid19 PPE as well as usual cleanliness precautions, answered my questions and was efficient in his work without rushing through it."

"Technician was on-time, was able to complete all work outside. Important in these modern time."

"He was very professional, did his job, explained his findings to me at the end, and left everything clean."

"Thorough AC check"

"Great tech"

"Perfect service"

"All technicians and sales personnel were professional and helpful"

"Everything was done quietly and efficiently. The technician was extremely polite and observed our current social distancing."

"Great job!"

"Quality of work and techniques are questionable. The fan is extremely loud...rattling indoor cabinets. This is not acceptable. Also, there are excessive bends in the pipe, and some are not straight...not always perpendicular and parallel to structure."

"Thorough job"

"Showed up on time, gave me valuable information on replacements and fixed the existing problem."

"I researched hard start kits after one was recommended. The discounted price quoted was very high"

"Liam was very respectful and explained the problem in easy to understand terms. Very professional and courteous."

"Tech was on time, professional, and very familiar with the system."

"Chris took precautions to keep distance and allow doors to be opened for him reducing exposure for him and us during this time of pandemic. He was thorough in his work as well."

"He knew what he was doing."

"Keegan presented himself as a vey polite gentleman. He was ready to answer any question that I had and responded to them in details showing his knowledge of the operations of the furnace component as well as the AC system."

"Very efficient and knowledgeable plus he used wipes to disinfect all surfaces!"

"Derrik, very technically knowledgeable; professional; customer oriented. A pleasure to have in our home."

"He ws one time. Friendly and knowledgeable."

"He offered money saving solutions"

"I was very satisfied with the service provided. The new furnace is installed and working well."

"I was pleased by Chris and his approach to my request for a bid on a new AC. However I never did get the quote. George Boedecker"

"very through"

"Very efficient"

"The young man was very nice and answered any question I had"

"Knowledgeable and excellent service"

"Liam personable and efficient"

"The technician was very knowledgeable and completed the visit quickly."

"-VIctor was so helpful and efficient and even helped us with a mysterious wet spot problem we are having and arranged for the plumber to come today."

"Dave was very explanatory in his service on the furnace and provided tips that we should be using. Dave is always friendly when he comes over to service the equipment. Great guy!"

"Knowledgable tech"

"Tim was very knowledgeable and very thorough."

"They provided good service and good advice for improving the efficiency of my system."

"Showed up promt and on time"

"He was knowledgeable, on time, and courteous."

"The tech was very nice and easy to have in the house, did a great job, and did it quickly."

"Duplicate texts and phone calls to set an appt. that is already set for AC. Work by tech was fine yesterday, he gets a 9."

"Keegan answered all my questions and explained to me all he was doing. He is clearly very knowledgeable and congenial. Strongly recommend him."

"were able to get my emergency flood issue resolved the same day I called Catherine was very helpful in booking the fix quickly"