Service Experts Heating & Air Conditioning Reviews

"Knowleda"

"These gentlemen were efficient, friendly and knowledgeable. They took the time to explain their work and to clean-up after they finished. A good crew to work with. Thanks, Jim Martin"

"Techs always good ."

"Brandon was professional as always"

"There was a water main break & it caused debris & small rocks to get into my AC. The person that took the call and Jordan were extremely nice & understanding as I was rattled and I wanted to ensure my AC was working correctly so it was cleaned. Great employees"

"Called Service Experts Heating and Air Conditioning and was thankful they fit me in same day as my house was without hot water as my tankless Rinnai hot water heater (HWH) would only run loudly for a few seconds before shutting down with a 10 error code. Just before the technician arrived I found a 14 minute YouTube video that was a tutorial on my suspected issue with the Rinnai HWH. I watched it a few times and got started on the project as Im relatively mechanically capable and thought it worth a try. I got the face-cover off and about that tile the technician arrived. I described to him the presenting issue and I showed him a clip of the video I had watched showing that a small blower fan likely had taken in moths or lint and needed to be cleaned. Technician took a look and started talking about his dislike for Rinnai products which I now think is a reflection of his unfamiliarity with the product. Instead of removing the blower fan and cleaning it, he said it was behind a valve and something else and would be an all day project. I recommend a possible shortcut which was me grabbing my leaf blower and attempting to clean the venting/unit in a sort of shortcut/backwards approach. It turns out, that worked, initially, and discovered that the same problem occurred minutes after I paid $310 for the service call +1 hour labor, and he left. Also, had I not recommended the blower technique that only worked temporarily, I dont think any work would have occurred besides the tech voicing his displeasure with Rinnai. So, another night without water, wallet $310 lighter, and I decided Id tackle the project in the morning. I once again removed the cover plate and 1 digital display, disconnected 2 wire harnesses and removed 4 screws to then remove the expected issue, a dirty blower. It was obvious that this YouTube tutorial and the expectation were the issue: the blower was filled with dead moths and their residue. I cleaned the fan with compressed air and wiped out the housing. I reassembled and tested successfully, that I had repaired the HWH. I have bear zero HVAC/plumbing experience other than other projects that Ive tried on my own and Im disappointed that I paid top dollar for this Service Expert technician, to not perform in any meaningful way. Further proof that more often than not, YouTube is much cheaper and more effective for many problems we may encounter with mechanical issues. I understand that when encountering any given mechanical problem there can be any number of unknown causes and issues. I also simply know that Ill never use nor recommend the services of Service Experts Heating and Air Conditioning"

"Worked fast cleaned up after done"

"I was disappointed that I did not receive a veterans discount as indicated by stephen. As for the installation of sump pump, I think he did a good job but the check valve leaks water and the pump wouldn't turn off completely within the first 24 hours. I unplugged the pump and allowed the water level to rise above the pump, plugged back in and the pump operated normally. Seems to be operating normally now; don't know what the problem was but have second thoughts on having the work done."

"Quickly responded in an emergency situation with a qualified, experienced professional."

"Efficient and friendly service"

"Matt was very efficient and got the work done"

"Good Tech, who took care that I understood what he was doing."

"Stephen was very helpful and extremely knowledgeable."

"Officially and very polite"

"Branden technician was thorough"

"The technician was supposed to deliver and install a filter. This has not been done."

"I have been with you for many years, and have not had a problem. Employees are efficient, and explain what they have done."

"Competent, knowlegeable, friendly"

"The lead tech was extremely knowledgeable as demonstrated in explaining in detail information to his trainee. They both did a great job."

"Excellent attention to detail by the entire team. The service team spent at least 5 hours on top of our roof servicing 5 AC units. It is nice and cool now in our main office."

"Sean was very helpful. He discovered a wiring mistake occurred when you installed or serviced our AC. Just completed follow up to correct the problem. We have had issues in the past with sloppy install (our new furnace- slight gas leeks and other) Sometime seems Technicians are made to push unnecessary up grade or products.(always selling something) This undermines trust. Not all our TECHS have done this but most. Disappointing,"

"The plumber that arrived took his time, explored possibilities, listened to what we had to say and found a solution to a dishwasher problem that had been driving us nuts. The maintenance team, as always, was professional, helpful, informative and quick."

"At one point there were four vans parked here. Young men inside, outside, and on top of my home. They were all confused and debating how to proceed, including "what we will do next if this doesn't work." I don't believe the "Experts" logo is accurate. They were here for over 8 hours the first day; had to return the next work day to finish hooking up the electricity for the AC because they didn't know how. I had to call them back yet a third time because nobody turned back on my hot water heater. This "service" was nothing but frustrating."

"Technician was on time, courteous, thorough, etc. Would like to have the same technician each time, rather than a new person."

"They were efficient and kept me informed."

"although the permit process was delayed, the project was completed on time."

"Over the top effort"

"All excellent"

"Your guys are good but you charged me $422 to replace a weak capacitor that costs $27. The unit was already open and the trip was already paid for. That is exorbitant, I feel I was gouged."

"There was miscommunication with the office and installers. Keegan had to come out and explain why some items were not brought to install. Upon looking closer after installation, the unit had dents and scratches. still waiting for city inspector to come."

"The technician was very thorough and knowledgeable about HVAC operation; answering all my questions and concerns."

"I think your filter prices are way too high. Will make sure you have a 6 month filter before you can do the work."

"Sean and Darren answered our questions, assessed our unit & offered guidance on our situation. They were friendly and professional! They even fixed our billing!"

"Quality of the technicians."

"Great service"

"Everything was great, except we were expecting to get a humidifier installed. There was some back and forth as to the placement of the humidifier because of the space. In the end I was told wed have one installed no worries, humidifier has not been installed. The quote and monthly payment plan included the humidifier so I am waiting to see if I am going to be billed for equipment we were promised but never installed."

"Polite, conscientious, courteous"

"Came out and did a free inspection."

"Very prompt reply and inspection."

"Sean and Brandon were personable, knowledgeable and communication with them during their work here was informative and helpful."

"continuous lock=out of boiler is issue that has plagued its operation since installation. techs do not appear competent to trouble shoot issue. latest opinion is that $1000 valve needs replacement. In addition, when outside temperatures fall way below freezing boiler can only maintain temps approximately middle sixties. Tech suggested quality of water may be causing problems. I called Left Hand Water Co and inquired about this possibility. They said thy have never had experience with r water causing boiler issues. Can you find an expert tech that can analyze this problem??? I am open to your suggestions.."

"Your tech probably has informed you of my exasperation with the continuous failures of my boiler components. Every time tech come out they site a new issue as to why boiler locks out and requires reset. I agree to fix and invariably the lock out issue recurs and we start all over again. I have lost confidence in the competence of your diagnosticians. The latest culprit is a fill valve which somehow controls the pressure and low pressure was cited as the reason for lockout. Tech offered that we may have bad (too hard) water! Left Hand Water tells me they have never had any. customer complain of their water causing any boiler issues. I would welcome a second opinion if you will send experienced diagnostic tech to confirm this is a new failure thats occurred."

"I feel that we were manipulated into the advantage program. I thought all of our costs were included in our $400 monthly rate. When the associates came to look at out tankless water heater, they suggested two more things we should add that would cost many more hundreds. I feel like we are being gamed."

"I already did this survey but I believe I said something like the technicians were thorough, timely, pleasant, and provided me with an update on the heater."

"We ended up paying over $200 for a recall issue that was not supposed to cost me anything. The plumber admitted he had no experience working with the PVC intake and exhaust pipe and it shows. The joint he made is barely connected and the pipe isnt straight which it should be."

"Manny and Greg were excellent. They pulled out our old hot water heater and installed our new unit quickly and efficiently. They explained everything thoroughly and were a pleasure to have do the work."

"They worked hard and were professional and helpful."

"Been a customer for many years, have never failed me!"

"Our furnace quit working on a subzero snowing night. I called in and was told that there was an on-call tech for the night....John. He called within the hour and we talked by phone. He said he would be here within the hour. He diagnosed the problem, got my furnace running and heating, had to order a part which would be in the next week. When the part came in, John came back during another snowstorm by foot, as his service vehicle was stuck in the snow several blocks from our house! He installed the part on the furnace, took off on foot back to his vehicle to wait to be towed out of the snow. What a super nice guy your tech John is!"

"It's reassuring to know that service is just a phone call away, and that the technicians will inspect the entire system."

"Prompt and friendly. Knowledgeable"

"Honestly, it depends. I've used Service Experts' for the 12 years I've lived here and the first several years were fine. They replaced my furnace, air conditioning and water heater in 2011 and everything has worked well. It is not the same company it was then and I can't honestly say I'd go with them if I needed a big repair. I do have them do annual checks and as far as I know they have been very honest. The person who came to do the furnace check-up also helped me sign up for the yearly contract which I had previously been told no longer existed and when I was paying monthly I had extreme difficulties over the payments for months I was double charged. I was also massively overcharged for a filter which I now buy independently. I'm told they are working on restoring trust in their service, so will see how things go."

"very good"

"never ordered the part no feedback or follow up about actually finishing the service to my humidifier"

"They were great to work with, the plumber and his apprentice."

"I would tell anyone who asked that the response time is great and the people are nice. I would also tell them that if any issues come up and your unit is under warranty to be more proactive than I was in getting a warranty replacement. I spent money on fixes that didn't fix our problem. When it finally came down to replacing a (in my opinion) defective gas valve, I was two months out of warranty. I would like to think Service Experts would have tried to contact Lennox and see if, under the circumstances of constant recurring furnace failure, Lennox would warranted the bad part. That, to me is good customer service. I have declined to answer questions 9 and 10."

"No consistency in tech support. No transparency in equipment filters and service expenses."

"it is not over a part was ordered and i dont consider it complete until that is installed"

"Great Service and very knowledgeable."

"Call center selling services is totally disconnected from local ownership. Sold me one thing, told me different when they arrived, then charged my credit card something even different. I think credit card refunds are underway, but way too much phone time trying to fix upstream and downstream issues. Tech onsite seemed very competent."

"everything was completed in a timely manner. they answered my questions and it was reasonably priced"

"Tech took a bit longer than we & he thought it would & he seemed puzzled about some things he was encountering, but things seem to be working fine now."

"The service was fine and the techs who did the work did well and were informative. however, my credit card was charged twice for the service and it has now been a month and I haven't received a refund for the extra charge."

"Professionalism, knowledge and courteous."

"When i made appointment, i was told no charge at all unless we decide to do the work. However, i was charged $82 for diagnostics. When i became a member, I was told no trip fee for trouble shooting, which misled me to believe no diagnostics fee. I didn't expect you can separate charges to different titles, like trip fee and diagnostics."

"Competent and courteous"

"You've always given us good service. I do wish though that you had indicated how long this appointment would take even once the technician arrived."

"I'm not getting good feedback on my system. Issues left open"

"Sean was very friendly and he walked me through the results of his inspection. I didn't feel like he was pressuring me to do unnecessary maintenance."

"Seems that HVAC emergencies often occur around a holiday or in extreme weather events. Their service people are at my home within a very reasonable amount of time. The techs are respectful, kind and knowledgable . They get the job done and restore my home to it's comfy old self."

"very good adity"

"The company was more interested in selling us a new furnace than fixing our old one, but when we were firm we wanted a repair, we were told we should purchase OEM parts, so we did. Cold weather was due & they told us it would take a week to get the part. We called the office & asked why the part couldn't be shipped overnight & the manager said he would see that it was. A day later we got the part, the furnace was repaired & a few days after the repair, the furnace stopped working. They came out again & told us this is why we should have bought a new furnace. They did get the furnace to work, while they were here, but when they left, it didn't work again. Done with their shoddy service, the next day we called H&M Mechanical who sent a technician that day who told us we had a non-OEM ignitor that was the problem. He had an OEM ingnitor in his truck, replaced the bad one Service Experts sold us & the furnace has worked just fine since. When it's time to buy a new furnace we will call H&M, not Service Experts."

"Tech was knowledgeable and efficient"

"Too high price"

"I felt very confident about the work that Jonothan Hernandez did."

"Professional, knowledgeable, friendly"

"Do not make recommendations unless specifically asked. Would then rate Service Experts high."

"PROFESSIONAL FRIENDLY"

"Caleb came right on time. He explained everything and examined the furnace thoroughly."

"Caleb was amazing but customer service was not anywhere close to professional ie; Lisa at the front desk she needs customer service skills to be appropriate."

"Duct cleaners where NO Show"

"EXCELLENT DEPENDABLE SERVICE"

"Knowledgeable technicians"

"They are efficient and pleasant."

"Fast and courteous service"

"The tech told us wrong conclusions and set us up for sales. The sales rep was like a used car salesman and pushed an unneeded replacement of our furnace and air conditioner."

"Richard is terrific!"

"Our service tech. John was excellent"

"I paid $390 per hour for the technician to replace a part that was under warranty plus clean my furnace. Ridiculous. I grudgingly accepted the bid when I was told the work would take 4 hours. It only took two. Secondly, I never used to pay to have my furnace cleaned. Why am I paying now? I am a hair away from cancelling my service contract and finding someone else to do the work in the future because I feel Im being taken advantage of."

"Great customer service"

"The estimator was very friendly and respectful, however, the bid was twice what two other companies quoted with fewer inclusions"

"John did a super job. He was the best service tech we have had since using your firm."

"Tech was friendly and professional"

"Turned up late after getting a phone call where caller laughed about running late. Didnt bring filter for attic filter. Left attic opening wide open"

"Quick and efficient. A little pricey but a great job."

"Always on time, professional,"

"Very curtrious, explained in detail, and very knowledgeable."

"Caleb did a great job, for just being quite new at his job.."

"Service Experts provides top quality products and has a skilled and professional sales and installation teams."

"Very Professional and good quality customer service"

"They just did a great job"

"Teck was prompt, personable, very professional."

"i had been happy with unit installed and maintenance by u. i have a unit heating 1 room and instead of easy repair the agent said he couldn't get pilot on and we need new unit to tune of almost 15000. we got another co who repaired for 700. felt hustled and resented paying for useless visit."

"I never give a perfect score"

"This was the 3rd visit max address water leaking from the bottom of the furnace unit. Previous Lu in was told it was leaking from the humidifier and they cleaned the line, saying it was fixed but it started leaking again within a few days. This technician found the clogged lines in the furnace and cleared it and so far, no leaking."

"I have had their services for over a decade and they have always competent, courteous and friendly."

"Manny was our tech. He called ahead of the scheduled appointment time and asked if he could come in the next few minutes. He arrived and knew what was being fixed under the recall from the manufacturer. He completed the item very timely and I would recommend him to anyone who needs your services."

"Really nice people. I had to wait for the part to come in but they did offer another solution (downgrade the part but they could fix it right away). Really friendly and professional service"

"I feel that every technician who comes to my house wants to upswell me something."

"Because John Anderson was great!"

"I find your service to be mostly reliable and professional."

"I I gave your service tech's a 10 but have continually had problems with management resolving issuses with service agreements"

"Not exceptional but above average"

"I am satisfied with the service from the HVAC tech. However I never asked for or wanted the complete plumbing check. I feel that the plumber was just marketing and looking for trouble. His estimates for proposed work were overpriced and nonurgent."

"The team was very thorough and explained things well.They were on time, very polite and pointed out some issues I was not aware off.."

"Service was acceptable but way overpriced."

"limited experience. this was a one time event to check on recall of my system parts."

"Very professional team"

"service technicians who knew what they were doing. just excellent service overall."

"Great service technician"

"On-time, dependable, knowledgeable"

"Both technicians were respectful and helpful with suggestions"

"Ive been satisfied in the past but the service yesterday looked more like a training exercise and I really didnt get much feedback other than I may need a new furnace in the not too distant future. But there was no real reason other than its 10 to 12 years old. Other technicians have said everything is working beautifully so Im not completely sure if Im OK or not"

"i have used and depended on Serice experts for more than 20 years"

"Usually satisfied with service. However. technicians did not have appropriate filter available."

"efficient & polite"

"Initial sale and installation of HVAC very questionable. Neighbor with same sized home, AC sitting next to ours told he was over sizing- we were later told we had under sized. Both installed same month. We just had a thousand dollars of labor done for warranted parts. Theyve had nothing fail. We bought the air purifier, it failed and then we learned its parts were obsolete and no longer available. We added the whole house humidifier, took the local shop at least three trips to install and get it to run properly. Have been on the monthly preferred customer plan, been told more than oncewith your warranty running out I believe it has another twelve months left. I think you should have reps from both the Service Exp. Home office and the Lennox manufacturer look at our equipment. It is almost laughable that identical equipment next door has not failed the way ours has. Not surprisingly that one of us was told the ac was under sized and the other told it was over sized. I have figured out that the current local mgmnt team is fairly new and cleaning up for the sins of the prior people, but I still have that equipment."

"Happy that workers who communicate with me and I can fully understand because they speak english. Max and Manny did a very good/thorough job."

"Recall work on my Goodman air conditioning unit I feel are service guy wasnt knowledgeable on my unit and was here almost 8 hours on 4 hour job, now I hope I dont have problems down the road with my air conditioner since its pretty new."

"Richard was the most thorough HVAC person I have ever had here. In the past, the others were not so well trained, experienced or thorough. Chris was very good as well. I had a plumber out a few years ago and he did not do a good job and had to call him out again to fix what was not done right. So, Richard and Chris good, others meh."

"Good service with technicians who communicate well and I don't have to worry about them speaking in a language that is foreign to me."

"knowledgable, skilled and courteous technicians"

"The technician came quickly on a Sunday afternoon and fixed our problem immediately. I thought I already completed this survey."

"Service experts has left a bad taste in our mouth! I will never need happy with your service. Unfortunately were stuck with you"

"Fast, nice, successful fix"

"Your technician came out on a Sunday at about 5 p.m., only a few hours after we called for help. He fixed the problem efficiently and completely."

"Efficient and courteous."

"Very unhappy about follow up to installation of completely new HVAC system in June"

"Tech was the best! Very knowledgeable, explained clearly and took care of my dripping faucet quickly. ."

"Excellent service! Fixed my air conditioning unit promptly. The technician was very accommodating, diagnosed the problem promptly, notified me of the cost and fixed it! Kudos to a great employee."

"Danny was awesome"

"Jonathon is excellent, professional and goes above and beyond to help."

"Quick service and install, thoughtful recommendations"

"Fast, friendly, and helpful. Especially on a Saturday evening."

"Friendly and knowledgeable technicians"

"Extremely professional, knowledgeable, timely and a pleasure to work with."

"Prompt service, professional technicians"

"It is so expensive we needed more options,"

"The service is very technician dependent. The technician that serviced my A/C was professional and was able to complete the job in an efficient manner. I am also a bit wary about the advice on equipment condition and next steps to take. I am very dissatisfied with the customer service and their relationship to me as a customer. They were difficult to discuss issues with and could not answer questions related to the service agreement costs. I was told they would pass along my questions to someone who would get back to me and I never heard anything further. It just seems like the service has deteriorated over the past 7 years I have used the firm."

"They are pushy and all about getting more money instead if helping the customer find the most cost efficient solution to the problem."

"Friendly service. Quick response time."

"Very Professional"

"I received excellent service on my last visit."

"Good service most of the time!"

"Danny was a gem to work with. He is knowledgeable, dependable, and did everything he said he would. Thanks so much, Danny!"

"excellent service. On time. Very friendly and knowledgeable."

"Have always had good service."

"John was VERY THOROUGH...answered any questions I had...just does a great job, and I will request him every time...Perry was with him, he also was SUPER..I was very satisfied with both men..."

"On or about May 27, 2022, Service Experts came out because our LG mini split wasn't working. We were told that it couldn't be repaired, to test for a leak would cost $750. The only option was to replace the unit and the two heads for $16,000.00. We got another opinion. No coolant. Refilled for $240.00. Has worked fine ever since. The second company ran the pressure set for free. Shame on Service Experts! This was the mini split that you serviced on August 23,2021. Thank goodness we didn't fall for your fraud or incompetence."

"Great people"

"technicians always seem very professional and know what they are doing and able to talk to me regarding their findings."

"He was a very nice gentleman"

"The customer service is excellent a d the technicians are very knowledgeable professional and friendly."

"Conscientious about carpet and cleanliness"

"They arrived on time, completed all checks and required annual A/C maintenance and were most professional and courteous."

"Service and Technician were very professional, thorough, and courteous."

"the two guys that came were great and we even had a good conversation about the following. In general re: the trades I want to see more training and incentives to attract new workers. I want to see them get the necessary experience from senior workers or classes + salary and benefits Not everyone needs a four year college degree they just need to be able to earn a decent living."

"LONG TIME CLIENT, SATISFYED"

"Been doing business for years."

"The A/C install was completed successfully and the system runs as expected, so from a technical perspective, this was a well-done job with everyone knowing what needed to be done.. Areas for improvement include better schedule coordination between trades so that a 1-day job doesn't turn into 5 days. Another area is to ensure that installers come equipped with the tools and supplies that they should know that they'll need to do the job."

"I always been satisfied with your service. Your technicians are very efficient, glean and have knowledge about equipment. And answer all my questions."

"John Andersen was very thorough and conscientious. Perry Zimmerman suggested a water heater flush which turned out to be very much needed, based on the color of the water that was drained."

"Would be a 10 but for subsequent increase in price of monthly Maintenance. It got changed after we signed the agreement. Dean (303) 449-0918"

"Both men seemed knowledgeable."

"He is a very well trained tech"

"This was a training session, which was fine. The technician was clearly learning the ropes and did a good job. The technician in training did not put shoe covers on which they usually do to protect the carpet. The trainer did put on covers."

"Keagen was very thorough in repairing the leaking pipe. He is extremely knowledgeable, professional and I always know whatever he works on (water heater, AC/Heater) it will be done correctly and quickly."

"The technician recommended I need a capacitor of which i had him put in a new one. The charge was $440.00. After the technician left, I looked at Amazon for the same part that sells for $18.00. he also told me it was a 5 year warranty but the lady on the phone at the office said it is only 1 year. In additon, he looked at my furnace which had just been tuned up and checked by Service Experts three weeks earlier and told me i need several parts and labor whhich was over $1000.00. I have worked with Climate masters for 20 years and I feel this technician was trying to rip me off and succeeded on the capacitor"

"Service rep was very helpful"

"Very knowledgeable & friendly"

"On time and thorough"

"The Service Expert who came to my house was VERY helpful and informative. I did not give it a 10 because when I called in to set up the service, the person on the phone could have been more informative about the process or quoted what the cost range is."

"Service on my AC and found plumbing problems. Thank you so much in finding all my pipes needed to be replaced. You all are awesome !"

"The technician was very courteous and thorough."

"He was thorough, had us ready for the summer heat!"

"on time. thoroughly explained what he was doing and why and gave suggestions on how to extend the life of our appliances."

"The tech called when he was on his way, very courteous, answered my questions and very professional. I watched him service the AC was did a good job."

"Did a great job"

"Jordan and Mason arrived on time and were friendly and professional in appearance and conversation."

"they did very good work answer all are questions max , perry and the rest of the guy they were a ok."

"The technician appear to be very thorough and knew what he was doing and did what he needed to do."

"The two technicians, Chris and X were polite, informative and professional. They were thorough and gave me a complete report."

"Expertly diagnosed and repaired the issue"

"See answers to question below"

"Was pleased with the quality teamwork provided by the technician and plumber assistant. They were able to strategize and provide best service possible for this repair"

"A bit too much of trying to sell me on packages and new HVAC"

"Timely arrival, clear explanations/responses to questions, extra help with thermostat."

"The technician was very friendly, explained what he was going to do to repair my toilet and the cost. He worked quickly and the toilet is working better than it ever has"

"He explained about our air conditioning tuneup thoroughly and even showed us photos."

"I was disappointed that there was no paperwork provided about the service or the service contract. All I know is that he took things apart and put them back together again."

"On time. Efficient."

"Both technicians seemed very competent and both were dedicated and friendly."

"Technicians were polite and knowledgeable"

"The techs arrived on time & got right to it. They provided good info & answered my questions."

"Danial and Jonathan understood I wanted the problem solved and as quickly as possible. Showed me all the different avenues I could go down. Very informative and I feel they gave me a good deal. Very impressed with them. Keegan and Manny were both were very professional and installation was fast and smooth. Very impressed with these 2 guys as well. I will recommend Service experts."

"To be clear I had two back-to-back services. I'm unhappy about the FIRST service: a routine A/C checkup/maintenance on 3/24 (ticket 111410). I woke up the morning of 3/25 with a burning smell and no heat and discovered that the can capacitor to the blower was left disconnected. I called and within two hours two other technicians (ticket 0111594) came, hooked it back up, and told me no damage was done. Still the burning smell has been horrible and I don't know if I believe that components weren't prematurely aged. Having been ripped off by multiple HVAC companies (fake carbon monoxide readings, etc.), I'm finding it hard to believe that neither of the first two technicians noticed that capacitor was not reconnected, and I'm also wondering if had I NOT called out the issue, perhaps I would have been sold something unnecessary."

"When I made the appointment, I requested that my filter be changed and my heater. I was told they grabbed the wrong filter so my filter did not get changed and the gentleman stated that he would run and get one and bring it back."

"rosemarie"

"Good efficient visit was slightly delayed due to technician training early that day"

"tech was thorough and explained everything well. even took photos"

"On time. Quick. Polite. Low-key on the up-selling selling (which I strongly don't like)."

"I had a horrible experience woth your company. Techs lied to me about my furnace being broken and needing to be replaced. I consulted with a different company and they said my furnace was working just fine. Service Experts claimed there was a broken valve that could not be replaced. Other company said the valve worked fine for now, but may need to be replaced soon. They also informed me hat they could easily order a replacement part that service experts claimed was not replaceable. To top it all off, Service experts gave me a quote to replace my furnace for over double the price provided by the other company. Complete and total ripoff by Service Experts. You should be ashamed of yourselves. You prey on people who are without a reliable way to heat their homes."

"You keep forgetting to acknowledge that we enrolled in the Advantage Program."

"Knowledgeable and efficient service"

"Courtesy and communications by service person."

"I was on travel when the repair appointment was made. The service person tried to upsell my wife a new furnace, saying ours was 10 years old (the Lennox high efficiency furnaces last 15-20 years). And this, after we had already scheduled and paid for the $800 repair. If the furnace really needed replacing (which it did not) the time to have mentioned that was during the previous visit when the current problem was diagnosed and the repair was ordered. During the regular furnace checkup in Fall 2021, I specifically asked the tech if the inducer motor was okay because during the 2020 checkup, the tech had mentioned it was showing signs of wear and to keep an eye on it. The tech during the most recent 2021 visit seemed in a hurry and said dismissively that it was fine. The inducer motor started to fail the beginning of this year, necessitating the most recent repair. I am seriously considering switching companies. More minor concerns: the repair person used an old inoperative phone number to try calling ahead that they were coming. This, despite the fact that I had updated the number after our last visit and the appointment has been confirmed by the scheduler using the correct number."

"Technician forgot to reconnect all wires. Had no heat. Had to call the next day to get someone back."

"great service"

"Richard was knowledgeable and friendly. He got the tuneup done quickly and efficiently. Daryl also gave me a couple of ideas for upgrades in the future."

"Very professional technicians"

"The technicians were very knowledgeable and very well mannered! They answered all the questions I had and took care of what was needed!! Thank you :)"

"On time, very thorough, very efficient, explained what was being done very clearly."

"I'm satisfied with the service - fixing a leaky pipe. I am not satisfied with the technicians incompetence to shut off the water pipes before fixing the pipe, then when he did turn on the water (after completed) he also turned on the sprinkler system. I will continue to use Heating and Air, but most likely will not use your plumbing service."

"Getting scheduled and confirmed on the weekend proved to be very difficult. Had to call 3 times and still didn't have a confirmed time when tech would show up."

"Horrible experience... technician thought he turned off water to fix pipe, he did not, and water went everywhere. I had to tell him where the water valve was. Once he completed the service he turned the water back on and accidentally turned in the sprinkler system. We did not notice until the next day when it warned up and the sprinkle came on. He did come back and blow out the sprinklers again, but service experts will not take responsibility for the technicians incompetence. What should have been a 150 dollar/ ten min repair is now going to cost me more money in legal fees."

"Jonathan and Mason arrived early, did what they came to do efficiently and gave me all the information I needed to make a decision on my dilemma."

"They did service my furnace. They were 40 minutes late and had to come back at the end of day with filter because they didnt have any on truck . Yea felt like a good part of my day was consumed waiting for service."

"This tech competent to find problem of loud noise, even after expansion tank replaced. cleaned igniter and that seems to have fixed somber."

"Darin and his co-worker were professional, polite, timely, and informative."

"Chris did a very thorough job of servicing our humidifier which had stopped working. He answered all of my questions, and at my request, checked the furnace igniter and found it to be within satisfactory limits."

"The guys were very efficient and thorough"

"Jordan and Richard did a thorough job. I appreciate their masks and booties!!"

"Richard explained things about the system that we did not know. He was very engaged and gave us tip as well as answering questions."

"the works was clean, uncrushed but also timely. They gave me time to put down a new floor and replace the rotted wood in the utility closet. Also they took steps to go under the house with me to show me the static filter (which no longer works) and how we can put in better filters there."

"I thought my heater problems were fixed in December 2021."

"Fixed problem"

"John Anderson gave very honest, informed, and very credible advice. We feel very comfortable interacting with him."

"the service tech did a good job and was very kind"

"Easy to schedule. Great customer service. Tech, Christopher, was amazing. Knew exactly what was causing problem. Able to fix quickly, tested to ensure fix was good. One of best SE techs we have had."

"Chris was friendly & knowledgable. We had a pleasant conversation while he completed the routine maintenance quickly & efficiently. I especially appreciate that he did not try to sell me any unneeded repairs or services."

"Technician provided good information regarding the performance of the furnace."

"I was happy to have an experienced technician work on my furnace on 12/29. Hopefully, my issue has been resolved since this is the 5th time this issue has been addressed and Service Experts installed my furnace July 2018."

"Technician on first call did not leave thermostat configuration in my standard format. Rest of service call was fine."

"Technician was prompt , knew what he was doing and took the time to share and explain everything about the cleaning and check-up."

"Keegan, Anthony, and Manny worked long hours and did a thorough clean up and walk through at the end of the day."

"The technician solved my problem!"

"Technician took the time to ORDER and INSTALL parts that we had already paid for."

"TECH KNOWLEDGABLE, ON TIME, RESPONDED TO QUESTIONS."

"tech was courteous and professional and was able to answer our questions and provide additional information"

"The service tech arrived on time (early--Thanks) and looked over my control thermostat. It is not connected with WIFI. I need to contact my provider and get results from them. Your tech was very helpful/"

"Very efficient and professional"

"Tech was very professional, arrived on time with a warning phone call he was on his way. Took care with my house, complete furnace check, resolution of issues."